Daniela Chacón Guerrero

Daniela Chacón Guerrero

About

Detail

Virtual Assistant | Property Manager | Psychologist
Cundinamarca, Colombia

Contact Daniela regarding: 
work
Full-time jobs
Starting at USD8/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Propertyse
    Maintenance Coordinator Lead/Customer Assistance Lead
    Propertyse
    Jun 2024 - May 2025 (1 year)
    Effectively communicate with tenants, vendors, and management to ensure seamless operations and clear information exchange. Respond to tenant inquiries promptly via the company portal, providing timely resolutions and exceptional customer service. Being the main point of contact for the customer throughout their work order. Collaborate with vendors to coordinate and schedule maintenance requests, ensuring efficient service delivery. Monitor and follow up on service requests, both at the initiation and completion stages, to ensure quality and timeliness of maintenance (KPIs). Lead and mentor a team of Maintenance Coordinators, fostering collaboration, efficiency, and a positive work environment. Manage and oversee projects from initiation t
  • T
    Virtual Assistant | Property Manager
    Twinity
    Dec 2022 - Dec 2023 (1 year 1 month)
    In charge of managing several (approximately 40) properties for which I maintain guest and host satisfaction - Agenda/schedule management for personnel and events - Customer service through chat, email and calls. Providing resolution, advice and support to rental guests regarding queries and issues before, during, and after their stays - Work with rental hosts in order to find resolutions for any queries/issues in order to make their renting experience easier - In charge of employee payroll using ADP platform - In charge of managing product inventory for each rental property using EZCare platform - Creating quotes for customers planning on long stays. Negotiating and drawing up lease contracts according to customer and host needs - Cleaning
  • Concentrix
    Bilingual Customer Service Representative
    Concentrix
    Jul 2022 - Dec 2022 (6 months)
    Bilingual campaign customer service advisor assisting with customer needs regarding their healthcare - Customer service advisor in a bilingual campaign for a North American healthcare company - Receiving and addressing customer claims, requests, complaints and appeals. - Work with different department to make sure customer needs are met
  • O
    Administrative assistant | Customer Service
    Olam Editores
    Jan 2019 - Nov 2021 (2 years 11 months)
    In charge of handling and resolving day-to-day issues, providing customer service and supervising metrics - In charge of customer complaints - Appointment Setter - Agenda/schedule management for sales and administrative personnel - Keeping up to date with employee metrics and providing feedback when necessary
Education verified_user 0% verified
  • Fundación Universitaria Konrad Lorenz
    Formación Profesional de Grado Superior, PSYCHOLOGY
    Fundación Universitaria Konrad Lorenz
    Jan 2015 - Jan 2021 (6 years 1 month)