Daniela Becerra

Daniela Becerra

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Hospitality and Tourism Specialist
Medellín, Antioquia, Colombia
Contact Daniela regarding: 
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Full-time jobs
Starting at USD1k/month
Flexible work
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Résumé

Jobs verified_user 0% verified
  • Two Travel
    Senior Concierge, Operations Lead & Wedding Logistics Coordinator
    Two Travel
    Dec 2024 - Current (1 year 8 months)
    Managed comprehensive end-to-end event logistics, including vendor communication, timeline execution, and on-site concierge support for high-profile international clients. Streamlined communication channels between suppliers to ensure seamless service execution and strict adherence to project schedules. Provided high-touch, personalized concierge services to clients, ensuring guest satisfaction during complex multi-day events.
  • Two Travel
    Senior Logistics Coordinator
    Two Travel
    Aug 2024 - Dec 2024 (5 months)
    Designed and executed streamlined reservation and service workflows for an online travel platform, reducing manual data entry and processing times. Built and managed strategic B2B alliances with international hotel chains and airlines, focusing on corporate rate negotiation and volume agreements. Partnered with product and engineering teams to deploy, test, and optimize digital booking tools, improving the overall user experience and system efficiency.
  • H
    Travel Manager (Freelance) public Remote experience
    Hoobio INC
    Apr 2024 - Mar 2025 (1 year)
    Oversaw performance evaluation and quality governance for international airline and travel agency operations. Designed and deployed a cross-market operational evaluation framework that reduced systemic travel reservation and ticketing errors by 80%. Monitored global KPIs and aligned decentralized teams with stringent corporate service levels and international regulatory standards. Analyzed travel and operational data to detect trends, mitigate compliance risks, and drive continuous process improvements.
  • IGT Solutions
    Quality Specialist in Bluelink - BPO firm
    IGT Solutions
    Jun 2021 - Jun 2024 (3 years 1 month)
    Conducted in-depth quality assessments and performance analysis to improve service standards across global travel accounts. Designed and implemented a cross-market quality evaluation framework, reducing agent errors by 80%. Led training and mentoring sessions to drive continuous improvement and align teams with KPIs.
  • Teleperformance
    AMAZON ANTQA UK RETAIL AGENT
    Teleperformance
    Jul 2020 - Mar 2021 (9 months)
    Deliver outstanding customer support through multiple channels including phone, email, and chat in both English and another language. Swiftly and effectively address customer inquiries and concerns to uphold Amazon's reputation for exceptional service. Strive to ensure every customer interaction results in a positive experience. Keep meticulous records of all customer communications and feedback. Collaborate with various departments to tackle special projects and resolve intricate issues. Fluency in a second language is a must, while proficiency in navigating bilingual customer service platforms is advantageous.
  • H
    Receptionist in Las Tirajanas Hotel
    Hotel Las Tirajanas
    Jan 2020 - May 2020 (5 months)
    In my role as a receptionist at Las Tirajanas Hotel, I welcomed guests, managed check-ins, handled inquiries via phone and email, resolved guest complaints efficiently, coordinated reservations, and collaborated with colleagues to ensure guest satisfaction. I also facilitated currency exchange, provided tourist information, and maintained guest records in the hotel's system, all while keeping the front desk area organized and inviting.
  • A
    Creator of El Embrujo Hotel at Villa de Leyva
    Arturo Hoteles SAS
    Aug 2019 - Jan 2020 (6 months)
    Developed and led a boutique hotel project from construction to full operation. Created the business plan, budget, staffing structure, and marketing strategy.
  • Airbnb
    Hospitality Manager
    Airbnb
    Jun 2019 - Jul 2023 (4 years 2 months)
    * Airbnb Superhost with over 5 years of experience providing exceptional hospitality to guests from all over the world. * Earned coveted Superhost designation by consistently meeting or exceeding guest expectations. * Maintain immaculate and inviting space, provide quick and clear communication, and offer a wide range of amenities to ensure a comfortable and memorable stay. * Promptly respond to messages and inquiries from guests, provide guidance on local attractions and events, and maintain accurate and complete listings. * Set competitive rates and ensure that guests feel safe and secure during their stay. * Committed to excellence in providing an unforgettable vacation experience for guests.
  • Airbnb
    Hospitality Manager
    Airbnb
    Jun 2019 - Jul 2023 (4 years 2 months)
    As an Airbnb Superhost with more than five years of experience, I take pride in delivering unparalleled hospitality to guests from diverse corners of the globe. My commitment to excellence has earned me the esteemed Superhost designation, a testament to my consistent ability to meet and surpass guest expectations. I meticulously maintain a pristine and welcoming environment, prioritize prompt and transparent communication, and offer an extensive array of amenities to guarantee an unforgettable and comfortable stay for every guest.
Education verified_user 0% verified
  • E
    EF SET English Certificate 72/100 (C2 Proficient)
    EF Standard English Test EF SET
    Nov 2023
  • Universidad Pedagógica y Tecnológica de Colombia
    Posgradute Degree Upper Management, Business, Management, Marketing, and Related Support Services
    Universidad Pedagógica y Tecnológica de Colombia
    Jun 2020 - Aug 2021 (1 year 3 months)
    Professional who leads business management processes, based on the principles of Excellence, Competitiveness, Productivity and Innovation; forming high-performance teams and making decisions that contribute to the development and organizational strengthening, which lead to the growth of the company through the development of managerial skills with a strategic approach typical of their management activity.
  • U
    Hospitality and Tourism Management, Business Administration and Management, General
    Universidad Pedaggica y Tecnolgica de Colombia
    Jun 2015 - Feb 2021 (5 years 9 months)
    As hospitality and tourism manager professional, I am able to work at various levels of the administration of tourist entities, hotel and gastronomic companies, both public and private, with extensive and solid knowledge in the financial, administrative, marketing, production and service provision areas.
  • Universidad Pedagógica y Tecnológica de Colombia
    Hospitality and Tourism Management, Business Administration and Management, General
    Universidad Pedagógica y Tecnológica de Colombia
    Jun 2015 - Feb 2021 (5 years 9 months)
    As hospitality and tourism manager professional, I am able to work at various levels of the administration of tourist entities, hotel and gastronomic companies, both public and private, with extensive and solid knowledge in the financial, administrative, marketing, production and service provision areas.
Projects (professional or personal) verified_user 0% verified
  • C
    Casa de Agua
    Jul 2019 - Aug 2024 (5 years 2 months)
    Advised property owners on financial structuring, market viability, and commercial positioning for short-term corporate and tourist rentals. Utilized property management systems (Hostaway, Airbnb) and dynamic pricing strategies to maximize occupancy rates and revenue optimization. Standardized operational protocols, guest relations frameworks, and hospitality quality metrics to ensure consistent service delivery.