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Daniela Aranguren Gonzalez  new_releases

About

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Bogotá, Bogota, Colombia
Contact Daniela regarding: 
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Full-time jobs

Timeline

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Job

Résumé

Jobs verified_user 20% verified
  • Uprofit
    Community Manager verified_user Verified experience
    Uprofit
    Dec 2022 - Jun 2026 (3 years 7 months)
    U.S.-based proprietary trading firm specializing in futures trading, providing funded trading programs and educational resources for traders worldwide. Key Responsibilities & Achievements: • Developed and executed multi-channel content strategies aligned with marketing and business objectives. • Managed and grew online communities across X (Twitter), Instagram, Facebook, Discord and Telegram, achieving approximately 30% overall social media growth. • Built and maintained Discord and Telegram communities, including bot configuration, automations and moderation workflows. • Created engaging content for social media, landing pages, email campaigns, Help Center articles and internal communications. • Coordinated influencer partnerships, giveaw
  • Binance
    Binance Technical Support Specialist
    Binance
    Dec 2021 - Jun 2022 (7 months)
    Global cryptocurrency exchange providing blockchain, trading and digital asset services. Key Responsibilities & Achievements • Assisted customers with cryptocurrency transactions, wallets, staking products, NFTs and blockchain-related inquiries. • Performed KYC verification, document validation and fraud prevention processes in compliance with company policies. • Investigated blockchain transactions and resolved complex customer issues through internal systems. • Escalated high-priority cases while ensuring a seamless customer experience. • Delivered technical support across multiple crypto products while maintaining high-quality service standards.
  • Webhelp OneLink
    Technical Support Specialist
    Webhelp OneLink
    May 2020 - Dec 2021 (1 year 8 months)
    -Entry data using CRM, ZENDESK - SALESFORCE -Cases classification -Provide product support for clients -Manage refunds, chargebacks, disputes, frozen accounts, and potential risks. -Manage large amounts of inbound chats and emails in a timely manner. -Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. -Route customers to appropriate resources. -Troubleshooting skills, either basic or advanced, depending on the customer's issue. -Backoffice document approval.
  • Cash App
    Technical Support Specialist
    Cash App
    May 2020 - Dec 2021 (1 year 8 months)
    Mobile payment platform providing peer-to-peer financial services. Key Responsibilities & Achievements • Delivered customer support through chat and email using Zendesk, Salesforce and Jira. • Assisted customers with account verification, payment disputes, refunds, chargebacks and fraud-related cases. • Processed back-office documentation and account reviews while ensuring compliance with internal procedures. • Investigated technical issues and provided effective solutions to improve customer satisfaction. • Collaborated with internal teams to resolve escalated cases efficiently and maintain service quality.
  • TP
    Technical Support Specialist
    TP
    Mar 2020 - May 2020 (3 months)
    -Entry data using CRM. -Accomplish metrics (KPI's) that monitor empathy, knowledge about product and customer experience -Educate customers about the company ́s products and timelines. -Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. -Route customers to appropriate resources. -Backoffice document approval.