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Daniela Aranguren Gonzalez  new_releases

About

Detail

Bogotá, Bogota, Colombia
Contact Daniela regarding: 
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Full-time jobs

Timeline

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Job

Résumé

Jobs verified_user 20% verified
  • Uprofit
    Community Manager verified_user Verified experience
    Uprofit
    Dec 2022 - Jun 2026 (3 years 7 months)
    U.S.-based proprietary trading firm specializing in futures trading, providing funded trading programs and educational resources for traders worldwide.

    Key Responsibilities & Achievements:
    • Developed and executed multi-channel content strategies aligned with marketing and business objectives.
    • Managed and grew online communities across X (Twitter), Instagram, Facebook, Discord and Telegram, achieving approximately 30% overall social media growth.
    • Built and maintained Discord and Telegram communities, including bot configuration, automations and moderation workflows.
    • Created engaging content for social media, landing pages, email campaigns, Help Center articles and internal communications.
    • Coordina
  • Binance
    Binance Technical Support Specialist
    Binance
    Dec 2021 - Jun 2022 (7 months)
    Global cryptocurrency exchange providing blockchain, trading and digital asset services.

    Key Responsibilities & Achievements
    • Assisted customers with cryptocurrency transactions, wallets, staking products, NFTs and blockchain-related inquiries.
    • Performed KYC verification, document validation and fraud prevention processes in compliance with company policies.
    • Investigated blockchain transactions and resolved complex customer issues through internal systems.
    • Escalated high-priority cases while ensuring a seamless customer experience.
    • Delivered technical support across multiple crypto products while maintaining high-quality service standards.
  • Webhelp OneLink
    Technical Support Specialist
    Webhelp OneLink
    May 2020 - Dec 2021 (1 year 8 months)
    -Entry data using CRM, ZENDESK - SALESFORCE
    -Cases classification
    -Provide product support for clients
    -Manage refunds, chargebacks, disputes, frozen accounts, and
    potential risks.
    -Manage large amounts of inbound chats and emails in a timely
    manner.
    -Identify customers' needs, clarify information, research every
    issue, and provide solutions and/or alternatives.
    -Route customers to appropriate resources.
    -Troubleshooting skills, either basic or advanced, depending on
    the customer's issue.
    -Backoffice document approval.
  • Cash App
    Technical Support Specialist
    Cash App
    May 2020 - Dec 2021 (1 year 8 months)
    Mobile payment platform providing peer-to-peer financial services.

    Key Responsibilities & Achievements
    • Delivered customer support through chat and email using Zendesk, Salesforce and Jira.
    • Assisted customers with account verification, payment disputes, refunds, chargebacks and fraud-related cases.
    • Processed back-office documentation and account reviews while ensuring compliance with internal procedures.
    • Investigated technical issues and provided effective solutions to improve customer satisfaction.
    • Collaborated with internal teams to resolve escalated cases efficiently and maintain service quality.
  • TP
    Technical Support Specialist
    TP
    Mar 2020 - May 2020 (3 months)
    -Entry data using CRM.
    -Accomplish metrics (KPI's) that monitor empathy, knowledge
    about product and customer experience
    -Educate customers about the company ́s products and
    timelines.
    -Identify customers' needs, clarify information, research every
    issue, and provide solutions and/or alternatives.
    -Route customers to appropriate resources.
    -Backoffice document approval.