Daniela Andreina Blasco Zacarias

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Senior Customer Service Representative

STEALTH MODE THREE

Sep 2024

Advanced proficiency in Zendesk for customer support and ticketing. Experienced with Aircall for call management and tracking. Daily use of the administrative backend system for managing customer orders and production workflows. Daily follow-up on sensitive cases. Proficient in Slack for internal team effective communication, with cross functional teams, including Production, Designers, Analysts, and Developers of the websites, to resolve customer issues and streamline order fulfillment. Excellent written and verbal communication skills, tailored for an international client base (primarily US, Canada, UK, and New Zealand). Multitasking with the ability to assist +6 customers simultaneously through live chat interactions. Experience in handl

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Community Manager

QIU Agency

Aug 2023 - Sep 2024 (1 year 2 months)

Management of: Social Media Platforms, such as: Instagram, Business Suite (Facebook), LinkedIn, Metricool, Hootsuite, Mailchimp, BYOB, Notion, Eventbrite, others. Clickup, as a Social Media Project Management platform. Sumerlabs as an online shop. Content design (Posts, Stories, Flyers, Email Campaigns, Amplify, PPT, others) for social networks. Active use of Google tools (Docs, Sheets, Slides, Calendar, Gmail, Google My Business, and Drive). Video editing for Instagram, Facebook, TikTok, YouTube. Monthly content grid. Messaging campaigns through Dm Messenger, LinkedIn and Mailchimp. Professional Email signature. Study of social media trends for brand improvement. Market analysis with competitors to identify opportunities for improvement. W

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Tutor

PDVSA Jose Terminal Offshore Platform.

Apr 2023 - Jun 2023 (3 months)

Maintenance Management. Instrumentation Department. Industrial

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Sales driver

Magros, Iberia, Fontana

Sep 2022 - Aug 2024 (2 years)

and Updating of sales strategies for product promotion. Adaptation to the specific needs of each brand and project. Direct and pleasant contact with the public (customer service). Teamwork with Salespeople, Supervisors and Sales Managers.

Daniela Andreina Blasco Zacarias

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