Daniela Alexandra Ferreira Craveiro Pacheco

Daniela Alexandra Ferreira Craveiro Pacheco

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Lloret de Mar, Catalonia, Spain

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Résumé


Jobs verified_user 0% verified
  • Ryanair
    CABIN CREW SUPERVISOR
    Ryanair
    Jul 2024 - Current (1 year 2 months)
    As SCCM, I am thefirst point ofcontactforflight crew, ensuring passengersafetyand cabin securitywhilst also managingand assisting myfellowcabin crew members and surpassing sales targets in adaily manner. Underthis guidance, I seekto promote adherenceto company SOPs, fosteringvital CRM practices in an assertiveyet kindly manner. My multilingualand cross-culturalawareness have played asubstantial role in oursuccess storyas ateam thus far. I have orientated mycrewthrough a plethoraofcomplexsituations from in-flight medical emergencies to unruly passengers, always with tact and understanding. I lend equalemphasis tothe minutiaofthe passengerexperience as awhole, mygoal here beingto instilconfidence and individual development in myexcellent crew
  • Ryanair
    Cabin Crew member
    Ryanair
    Mar 2017 - Jun 2024 (7 years 4 months)
    Compliance with aviation regulations and company policy through the daily operation. Safety assessment, and assistance of our passengers, flight crew and aircraft through pre-boarding to disembarkation. Active participation in pre-flight briefings, guaranteeing well-elaborated workflows for the safe conduct of flights. Adapted/harmonised seamlessly to constantly changing teams. Attendance to customer enquiries and concerns with swift and individually tailored resolutions. Resolved conflict through diplomacy, ensuring safety onboard. Coordination with pilots for updated flight details, weather conditions and communication on passenger requirements. Remained calm under high-stress situations, maintaining order whilst following appropr
  • Vodafone
    Call center agent
    Vodafone
    Mar 2015 - Oct 2015 (8 months)
    Managed customer calls efficiently, resolved inquiries, upheld customer satisfaction, and collaborated with team members to achieve targets. Key Achievements: Exceeded performance targets Efficient communication with customers
Education verified_user 0% verified
  • U
    Bachelor of Science|
    Universidade da Beira Interior
    Jan 2005 - Jun 2010 (5 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • Coursera
    Introduction to CRM with HubSpot
    Coursera
    Mar 2025
    Learnt the basics of CRM with HubSpot
  • E
    Volunteer work
    EUROPEAN WORK ASSOCIATION Le Mat
    Nov 2015 - Nov 2016 (1 year 1 month)
    Organization of Volunteer Youth Projects, Performance of administrative research and tasks