Daniela Agudelo

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Executive assistant to CTO

ABA Tech SAS

Oct 2023 - Current (1 year 7 months)

Detail-oriented and highly organized Executive Assistant with seven years of Customer service experience, supporting C-level executives and managing administrative and logistic tasks. Adept at coordinating schedules, administrating conHdential information, and providing seamless communication between internal and external stakeholders and clients. Proven ability to anticipate needs, prioritize tasks, and streamline workRows to enhance executive efHciency. Team player experienced in sourcing and supporting recruitment and the pipeline of KB and managing interviews and schedules. -/nowledge of Customer service 02C and 020 in different Helds such as tourism, insurance, telecommunications, manufacturing—retail, and Kealthcare.

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Sourcer

Plan A Technologies

Jul 2022 - Current (2 years 10 months)

Recruiter

Solvo Global

Oct 2021 - Jun 2022 (9 months)

Customer Service B2B

Stanley Black & Decker

Oct 2019 - Apr 2021 (1 year 7 months)

I solved issues for customers and businesses, also adding value to their products and services with quotes, invoices, tracking numbers, credits debits, and Returns. The CRM system used was Salesforce and the financial and doing inboind and outbound calls system was SAP.

B

Bank Advisor

Bank AV Villas

Sep 2018 - Dec 2018 (4 months)

Some tasks of the job where take care of the CRM application and offering products and making sales like:credit cards,bank loans,insurances AFC, managing and updating new portfolios, investments and helping clients to reach their goals. this job was a job dealing directly with customers and companies. And selling products using the technology.

Bilingual agent SAG Latam Airline

Almacontact

Feb 2017 - Mar 2018 (1 year 2 months)

I use to reschedule and reissue tickets for international countries with Amadeus tickets system, management of Latam Fidelidade (frequent passenger miles program) Apply the Commercial exceptions, name changes, space + chairs sales, creation of new tickets, and agency support. Doing inbound calling and cold calling

, Sura Inssurance assistance

Allus BPO

Mar 2015 - Dec 2017 (2 years 10 months)

The insurance company SURA was one of the best experiences as job, also there I learned the importance of empathy, active listening, and being helpful for customers and coworkers. Customer Service Representative at Car insurance.

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Commercial consultant

Visión Mercados FOR UNE HOME SERVICES

Jan 2013 - Dec 2013 (1 year)

Cold sales, door-to-door sales for home services of Une, telecommunications, and home services like telephone, tv plans, and channels. JULY2021 — JULY2021

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Almacontact, Bilingual agent

SAG Latam Airline,

I use to reschedule and reissue tickets for international countries with Amadeus tickets system, management of Latam idelidade Jfre·uent passenger miles program• Apply the Commercial exceptions, name changes, space N chairs sales, creation of new tickets, and agency support.

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Recruiter HR

Solvoglobal

' Kandling diverse Fob descriptions, and applicants for SOLVO GLO0AL Outsourcing clients.) ' Selecting the correct candidates for example inancial analysts and IT developers, Caregivers, and nurses checking the skill-set and entry-level for each position.) ' Assisted in maintaining an uploaded follow-up for each applicant—candidate and their respective documents for the KB department. ' Beported important events and incidences to the KB Team to be always on the same page of the hiring process. ' Collaborated with the head of KB to meet and exceed all initiatives. ' Ensured that all company KB procedures and guidelines are followed on the hiring pipeline process. ' In the end, bring the accurate candidate to be hired by the KB payroll team.

Customer Service B2B

Stanley Black and Decker

I solved issues for customers and businesses, also adding value to their products and services with • uotes, invoices, tracking numbers, credits debits, and Beturns. The CBM system used was Salesforce and the Hnancial system was SAP.

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Tech trainerTech trainer

ABATECH

0eing in charge of different events and logistics of the Tech teams. Send the tempo report of the developerqs team. Connect leaders and key people to improve the proFects about some topics. Enroll more people in the culture and answer • uestions.

Sura Inssurance assistance

Allus BPO

The insurance company SUBA was one of the best experiences as Fob, also there I learned the importance of empathy, active listening, and being helpful for customers and coworkers. Customer Service Bepresentative at Car insurance.

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Sourcer Recruiter, Plan A technologies

ACP MEDELLN

' Plan A Technologies is an American software development and technology advisory Hrm that brings top-tier engineering talent JSeniors• to clients around the world. Our software engineers tackle custom product development proFects, staff augmentation, maFor integrations, and upgrades our careers areW httpsW——planatechnologies.peopleforce.io—careers ' Assist with recruiting efforts across the company in English. ' Besearch, identify, and schedule interviews with prospective new hires. ' Use tools like LinkedIn, Fob boards, email, text messages, and phone calls. ' 0uild and maintain relationships with the prospective talent we could bring to Plan A Interview candidates and the pipeline. ' Negotiate compensation, start dates, and other detail

C

Management assitant

CEMPED-SENA,

Daniela Agudelo

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Daniela's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.