Daniela Alves Customer service advisor

Customer Service Advisor

Farfetch

Jun 2019 - Jun 2022 (3 years 1 month)

- Respond to Customer Inquiries via several channels (chat, email and telephone); - Provide information with regards to products/services and other related inquiries; - Help customers place orders and advise as necessary; - Be the face of FARFETCH to its customers and partners alike; - Liaise with several departments to ensure that orders are correctly shipped, according to customer necessities, and help with any issues that may arise; - Manage a high-volume workload within a deadline/KPI-driven environment, meeting performance benchmarks in all areas (speed, accuracy, volume). - Provide support to new hires on induction week. - Carry out of shadowing sessions and quality evaluations with the goal of providing valuable feedback to i

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Branding and PR Manager

Intrida

Apr 2018 - Oct 2018 (7 months)

Responsible for all matters related to branding and communication - Logo and brand visuals development alongside creative professionals; - Assist with the website development; - Creation of all SM channels; - Content Marketing strategy; - Establishment of KPIs and development of reports; - Brand representative at ACHEMA and GPS Canada trade-shows; - Surveying top companies to improve features of future software and client prospection; - Preparation of materials for promotion and stationery; - Attending meetings and other events representing the company.

Retail Assistant

Primark

Nov 2017 - Jul 2018 (9 months)

Responsible for providing customer service; visual merchandising; filling and recovery; reception of stock and organisation of the stock room (children's department).

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Blog Manager and Content Creator

Vintage Industrial Style

Jun 2016 - Apr 2017 (11 months)

Responsible for content creation and management of the blog and team of writers, including editorial calendar and performance reports.

Press Relations

DelightFULL

May 2016 - Apr 2017 (1 year)

Responsible for the communications with USA, South America, Asia and Africa markets. - Secure good relations and coverage by magazines and digital influencers; - Brand representative in tradeshows like Maison et Objet Paris and BDNY - Boutique Design New York; - Preparation and propagation of brand communication material to email list (press releases, newsletters, campaigns, promotion of interior design projects from clients...) and tradeshows (M&O Paris, BDNY, Architectural Digest Design Show, iSaloni, 100% Design, Decorex...); - Content creation for brand blogs; - Management of professional Social Media channels; - Supervision and management of brand ambassadors work; - Supervision of campaigns and ads targeted for press; - Depart

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Marketing Communication Officer

Jet7 Produções, Lda

Sep 2015 - Nov 2015 (3 months)

Responsible for the communication with the media; management of brand's Social Media channels; events production; liaising with sponsors and partnerships; link with creative professionals and other office tasks.

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Comercial Representative

VVeiga Marketing, Lda

Jul 2015 - Sep 2015 (3 months)

Representative of the spanish energy company Fenosa on the Portuguese market. B2B

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TV Production Trainee

MVM TV

Apr 2013 - Jun 2013 (3 months)

Responsible for the production of two shows about Fashion and Lifestyle, from guest choices, alignment and script to set decoration.

Sales Assistant

Mango

Mar 2010 - Jun 2010 (4 months)

Responsible for providing personalised customer service and up-selling, along with helping with stock reception and visual merchandising.

Daniela Alves

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Daniela Alves