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Dania awad
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Alameda, California, United States
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Operations & Developer Programs SpecialistGoogleDec 2021 - Sep 2023 (1 year 10 months)Evaluated early-stage Bard (now Gemini) outputs across developer use cases, assessing technical accuracy, response quality, and edge case behavior as part of structured HITL feedback cycles. Categorized and analyzed large volumes of developer feedback from Firebase users to surface recurring failure patterns, informing model improvement priorities across multiple release cycles. Authored structured evaluation reports on model outputs, contributing directly to prompt quality assessments and pre-launch readiness reviews. Built the end-to-end operational infrastructure for Firebase Office Hours from scratch, scaling to 100+ enterprise accounts and reducing average session turnaround time by ~30%. Designed intake forms, triage logic, and schedu- Quality Assurance & Operations SpecialistClubhouseFeb 2021 - Dec 2021 (11 months)Processed 100+ user reports per day during a period of 10x platform growth, applying Trust & Safety policies accurately to ambiguous edge cases and escalating critical incidents. Conducted systematic QA audits on Trust & Safety workflows, identifying policy gaps and recommending SOP updates that improved team consistency. Led a localization initiative adapting suspension appeal workflows for non-English speaking users, including full Arabic language adaptation - expanding equitable access to the appeals process. Analyzed user appeal data in Excel to identify friction points and drop-off patterns, directly informing a workflow redesign that reduced processing time.