Dane Edwards

Technical Support Manager with 10+ years of experience leading global support operations and engineering teams in high-growth environments. Proven track record of scaling support organizations, managing escalations, and driving customer success. Strong technical foundation in full-stack development, cloud infrastructure, and systems architecture, enabling effective collaboration with engineering and product teams. Known for building high-performing teams, reducing time-to-resolution, and improving customer satisfaction through data-driven initiatives and scalable processes.