Assistant Branch Leader/Branch Operations Coordinator
Flagstar Bank formerly Ohio Savings Bank
Jul 2012 - Jun 2025 (13 years)
Assisted in managing the day-to-day operations of a full-service branch, including customer service, staff scheduling, cash management, and compliance with all banking regulations.
Oversaw daily activities to ensure efficient and compliant branch operations.
Maintained and enforced security policies and procedures.
Assisted with internal and external compliance audits, ensuring adherence to regulatory requirements.
Leadership & Staff Development:
Supported the Branch Manager in overseeing and mentoring a team of [number] branch staff, fostering a positive and productive work environment.
Coached and trained employees on banking products, services, and regulatory updates, enhancing their skills and performance.<