Patient Access Manager
ThedaCare Medical Center and Physicians,
Mar 2013 - Mar 2014 (1 year 1 month)
• Oversaw operations of patient access to ensure daily operations are kept according to standard • Reviewed patient access team performance (timeliness, accuracy, compliance) • Selected, trained, coached, motivated, supervised, and evaluated staff (Five Pillar Ownership) • Maintain and promote good relationships with management, physicians, physician office staff, emergency department staff, outpatient clinical staff, etc. • Kept abreast of regulatory requirements and compliance policies, ensuring prompt staff education.