Dana Guerrero

Dana Guerrero

About

Detail

Supply Growth & Operations Team Lead
Bogota D.C., Colombia
Contact Dana regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 15% verified
  • Worldpackers
    Supply Growth Team Lead I verified_user Verified experience public Remote experience
    Worldpackers
    Jul 2026 - Current (3 months)
    Data-driven operations leader and hands-on manager driving host supply growth, onboarding efficiency, and lifetime value optimization while leading a high-performing team of 9 specialists and assistants.

    Team Leadership: Direct and mentor 9 team members to maintain pipeline health, streamline cross-functional workflows, and hit aggressive supply milestones.

    Supply Host Expansion: Scale the active host base from 1,465 to 1,700+ hosts with active trips while accelerating quarterly new host activation.

    High-LTV Strategy: Target Ideal Customer Profiles (ICP) and identify early high-value signals to grow key account tiers (expanding top-tier hosts with 50+ to 100+ trips by 20–33%).

    Funnel & Onboarding
  • Worldpackers
    HOSTS GROWTH ACCOUNT EXECUTIVE public Remote experience
    Worldpackers
    Apr 2025 - Jun 2025 (3 months)
    Identify and activate high-potential hospitality hosts to drive
    growth across key programs (e.g., Instant Booking, Internship,
    Group Trips).
    Analyze existing host base to identify expansion opportunities.
    Manage acquisition pipeline and post-contract engagement.
    Build long-term relationships to improve retention and
    performance.
    Track KPIs (CAC, LTV, conversions) to optimize strategy.
    Conduct field visits and ensure partner alignment.
    Collaborate with cross-functional teams to enhance onboarding and
    support.
    Maintain dashboards to track revenue impact and performance.
    Gather host feedback to inform product and service improvements.
  • Worldpackers
    HOST GROWTH SPECIALIST
    Worldpackers
    May 2022 - Mar 2025 (2 years 11 months)
    Led market growth initiatives, achieving a 150% annual increase
    in host acquisitions.
    Streamlined host activation processes, resulting in a significant
    rise in active hosts across the marketplace.
    Managed the full user lifecycle—from initial contact and
    qualification to activation and ongoing support—via email,
    Zendesk, WhatsApp, and occasional calls.
    Collaborated closely with product and engineering teams to
    enhance platform features tailored to the host community.
    Delivered insights and recommendations that improved user
    engagement and marketplace efficiency.
    From May 2024, led a team of 2-4 assistants, oversaw weekly
    1:1s, delegated tasks, and supported team development.
  • Worldpackers
    Host Activation Manager public Remote experience
    Worldpackers
    Feb 2022 - May 2022 (4 months)
    Assisted in the identification and qualification of potential
    hospitality partners in key target regions.
    Developed host activation processes to ensure faster time-tovalue and onboarding success.
    Shared insights on market behavior and host readiness to
    improve the team acquisition strategy.
  • Selina
    HOSPITALITY OPERATIONS INTERN
    Selina
    Jun 2021 - Jan 2022 (8 months)
    Managed front desk operations and coordinated daily tours
    to ensure exceptional guest experiences.
    Conducted daily room inspections to uphold quality
    standards.
    Assisted with location accounting tasks, contributing to
    operational efficiency.
  • P
    Encargada del inventario de donaciones y apoyo en el desarrollo y cumplimiento
    PRACTICANTE FUNDACIÓN LA MANUELITA
    Jan 2021 - Jun 2021 (6 months)
    N 2021 - MAY 2021
    ADDITIONAL EXPERIENCE
    2019-2020
    Managed the inventory of donations and ensured
    compliance with the SG-SST (Health and Safety
    Management System).
    Supported health and safety initiatives, contributing
    to operational compliance and efficiency.
  • M
    APOYO
    MACRORUEDA
    SOFT SKILLS
    Recepción de los asistentes y servicio de comida.
    Traducción español-inglés
    Alta adaptabilidad y capacidad
Education verified_user 0% verified
  • U
    Administración & Servicio
    UNIVERSITY DE LA SABANA
    Jul 2017 - Jan 2022 (4 years 7 months)
Projects (professional or personal) verified_user 0% verified
  • Worldpackers
    Centralized AI Skills Repository
    Worldpackers
    Jul 2026 - Aug 2026 (2 months)
    Conceptualized and spearheaded a centralized repository of reusable AI Skills (standardized workflows in Claude) to scale AI adoption across Supply Growth operations.
  • C
    Client Management & Hotel Partnerships
    Feb 2022 - Sep 2022 (8 months)
    Supported client management via CRM and coordinated hotel relationships for a medical tourism practice specializing in urology for my uncle, helping international patients navigate their experience, from first contact through accommodation logistics during their stay for surgical procedures.
Awards verified_user 0% verified
  • G
    Graduada con honores académicos