Damian Zanzero Systems Administrator

Electromechanical technician

Independent

Feb 2023 - Current (3 years 6 months)

As an Electromechanical Technician, I specialized in home appliance repair and home electrical repairs, ensuring that all devices operated efficiently and safely. My expertise in troubleshooting and electrical engineering allowed me to diagnose and resolve complex issues effectively. Additionally, I provided exceptional customer support, focusing on customer care and technical assistance, which fostered strong relationships with clients. While my primary responsibilities revolved around hands-on repairs, I also engaged in self-learning of Looker, enhancing my ability to analyze data and improve service delivery, ultimately contributing to a more streamlined Support process and better customer satisfaction.

Systems Administrator/Localization Engineer Sr

Arbor, Sinapi LLC

Jul 2016 - Jan 2023 (6 years 7 months)

As a Senior Localization Engineer and SysAdmin, I managed corporate marketing departments for VMware, NetApp, and PTC, providing essential support to the business unit and ensuring the effective use of tools for over 1200 users. My role involved not only overseeing localization processes but also utilizing ticketing systems such as Zendesk, Freshdesk, and OTRS to streamline support requests and enhance user experience. I took the initiative to manage the Zendesk platform, ensuring that customer inquiries were addressed promptly and efficiently, which contributed to improved communication and satisfaction among users. Additionally, I updated reports in Power BI, which allowed for better tracking of key performance indicators (KPIs) and infor

SysAdmin Jr. Adv.

Globant

Jan 2011 - Jun 2015 (4 years 6 months)

Campaign VMware, NetApp / Managed Corporate Marketing Dept. supporting tools and +300 users /

QC Analyst SSr

Globant

Jul 2009 - Dec 2010 (1 year 6 months)

/ Tested and successfully delivered 5 popular games released to Market/

S

Help Desk

Software del Plata, Teleperformance

Nov 2007 - Jul 2009 (1 year 9 months)

/ Providing solutions over the phone in a 4-minute average timeframe /

Damian Zanzero

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