D

Damian Fernandez

About

Detail

Buenos Aires, Argentina

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • L
    Translations Expert and Head of Spanish Department: PI
    LAW Firms
    Nov 2018 - Current (7 years 3 months)
    legal documents jump clients the clause rules and regulations law
  • O
    Labor and Logistics Manager
    Olde Tyme Flooring
    Apr 2017 - Sep 2018 (1 year 6 months)
    As manager of the logistics and labor team, it was my job to oversee the workers who were assigned to jobs , make sure materials are sentrto clients house two days before, schedule job start and stop time, make sure all W9 forms are signed, send out payments after job has been completed, keep track of jobs and scheduling, coordinating with the owners of the company what jobs we can take based on workers available and the area of installation. Once jobs are completed, reach out to clients to see how their experience was. Get google reviews from clients.
  • A
    Expert Content Analyst Bank Relations Unit
    American Express Argentina S.A.
    Sep 2015 - Mar 2016 (7 months)
    Expert content analyst in Bank Relations Unit , it was my job to asses the risks as far as credits and prevention of fraudes were concerned, also providing services to new accounts in the Premium Preferencial portfolios in english , spanish and portuguese in U.S.A., we had direct contact with bankers and Premium client´s and was also their customer service in card protection for a full fledged use of them, this was done both through phones and emails. I was not only able to provide customer service to our Banks but also made sure they had new clients on a regular basis, also incentivised customers to use American Express credit cards. Bank Relation Unit helped me to improve my management skills also resulted in a better use of our resources
  • A
    Expert Content Analyst Authorizations Department
    American Express Argentina S.A.
    Sep 2010 - Sep 2015 (5 years 1 month)
    I started in authorizations department providing assistance through phones to other companies , maintaining excellent standards and quality parameters set by the Company it was my job to emphasize on massive use of american express products and taking full advantage of being part of american express services, which also implied careful assesing of risks, and prevention of fraude utilising validation tools provided by the Company. I was able to build a career for myself in this department and acquire knowledge that eventually made me an expert analyst , this position helped me to innovate new and fresh ideas to the unit improving our services . I was also one of the mentors in the área who capacitated new hires and provided them objectivity.
  • B
    Quality Manager/ Account Manager/ Acquisitions
    BNKe Pvt. Ltd.,
    Aug 2004 - Jul 2009 (5 years)
    My principal task was to develop, supervise and train new hires. I achieved to improve the linguistics capacity of the employees to the assigned products and supervised their performance. I had the opportunity to build a career, being Quality Manager, I ensured objectives according to the necessities of every client and campaign, following quality metrics I supervised the Quality CCp ´s. I commercialized the company´s product globally and enlarged the cliental with distinguished companies .
  • H
    Head of Spanish Department
    Department teaching phonethic and reading.
  • T
    Teacher
  • [
    [IMAGE]
    [IMAGE]
Education verified_user 0% verified
  • C
    Call Model, AML (Anti Money Laundering)-US
    Card Bank
    Jan 2010 - Jan 2016 (6 years 1 month)
  • British Council
    Career Edge (Advanced Management Course)
    British Council
    Jan 2004 - Jan 2005 (1 year 1 month)
  • I
    Anthropology
    Instituto Sagrado Corazón