D
Dallas Stringham
About
Detail
Austin, Texas, United States
Contact Dallas regarding:
Flexible work
Starting at
USD32.6/hour
Résumé
Jobs
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Customer Care SpecialistSunPowerNov 2021 - Sep 2024 (2 years 11 months)• Assisted homeowners with solar services, including app support for reading Solar Generation Rates and addressing technical issues, as well as handling billing inquiries.
• Managed roof leak cases by checking warranties and collaborating with dealers and contractors to resolve issues effectively.
• Oversaw project management related to the installation process, guiding homeowners, dealers, and installers, while providing designated notes on the project.
• Utilized software installation skills to set up monitoring applications for homeowners, ensuring they could track their solar system's performance.
• Engaged in networking to coordinate with various stakeholders, ensuring that all necessary resources were deliv- Technical Customer Support and Customer RetentionSpectrumJun 2017 - Nov 2021 (4 years 6 months)• Assisted customers in troubleshooting cable TV issues, including missing channels, internet troubleshooting, and app support.
• Assisted customers in lowering bills and upgrading/downgrading services by analyzing their viewing habits and internet usage.
• Actively helped onboard and train new hires while acting as a Subject Matter Expert (SME). Additionally, utilized software installation skills to assist customers with app installations on mobile devices, ensuring a seamless user experience. Monitored system performance by checking if equipment needed updates and verifying the quality of external lines, which contributed to improved service reliability. Employed Microsoft 365 for note-taking and documentation before enterin
Education
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- Associate of Applied ScienceITT Technical InstituteNov 2005 - Nov 2007 (2 years 1 month)