Daisy Castaneda Strategic Recruiting Partner | Helping Companies Scale Through

Senior Recruiter Team Lead

ContactLink Solutions LLC

May 2026 - Current (6 months)

Lead and mentor a team of recruiters, ensuring alignment with company hiring goals and standards.
Develop and implement recruitment strategies to attract top talent across diverse roles.
Establish and monitor KPIs such as time-to-fill, quality of hire, and candidate satisfaction.
Partner with hiring managers to understand business needs and deliver tailored recruitment solutions.
Drive initiatives to improve candidate experience and strengthen employer branding.
Provide ongoing training and support to recruiters, fostering professional growth and team efficiency.

Recruiting Team Lead

Class A Recruiting

Jun 2025 - Current (1 year 5 months)

Managing and guiding a team of recruiters, overseeing sourcing strategies, candidate screening, and successful placements for client organizations.

Talent Acquisition Partner

SkillConnect LLC

Sep 2024 - May 2026 (1 year 9 months)

I lead recruitment initiatives while supporting HR management, talent development, onboarding processes, and workplace culture to help drive organizational growth and employee success.

Managing Director

SkillConnect LLC

Sep 2024 - May 2026 (1 year 9 months)

Leading company operations, helping businesses scale by connecting them with qualified talent and reliable outsourcing support.

Business Development Specialist

Outsourcing Services International OSI

May 2024 - Oct 2024 (6 months)

Business Development Lead

ContactPoint

Feb 2024 - Jul 2025 (1 year 6 months)

Patient Relationship Analyst

SkyCom BPO

May 2022 - Oct 2023 (1 year 6 months)

➔ Designed, distributed, and evaluated client satisfaction surveys, identifying areas for enhancement.
➔ Provided feedback and coaching to the agents to improve customer satisfaction. Worked with a group of 15+ people.
➔ Worked at the escalation team, taking daily escalations, and filling out weekly and daily reports.
➔ Handled a team in charge of the itemized bills, uploading the daily data, and ensuring that the process was done correctly.

Customer Service Specialist

SkyCom BPO

Feb 2021 - Apr 2022 (1 year 3 months)

➔ Managed patient billing, including billing for Medicare and Medicaid, ensuring accuracy and compliance.
➔ Processed claims and verified patients' diagnoses, coded claims, and sent bills.
➔ Provided timely and precise responses to client inquiries, ensuring their needs were addressed effectively.

M

Client Relationship Analyst / Sales Coach

Minstallations

Dec 2019 - Jan 2021 (1 year 2 months)

➔ Successfully met and exceeded daily, weekly, and monthly performance targets through effective coaching and motivation techniques.
➔ Cultivated strong client relationships by understanding their specific requirements and collaborating closely to deliver tailored solutions.

Customer Service Specialist

BLACKHAWK NETWORK EL SALVADOR

Mar 2018 - Oct 2019 (1 year 8 months)

➔ eCommerce division, I focused on ensuring a smooth and satisfying experience for our clients. My role involved:
➔ Order Fulfillment: Making sure client orders were delivered efficiently and on time.
➔ Product Assurance: Ensuring products were complete and met customer expectations.
➔ Usage Support: Helping clients use their products correctly and effectively.
➔ Customer Satisfaction: Providing excellent service to maintain high levels of customer satisfaction.

Backup Recruiter

Teleperformance

Jun 2017 - Nov 2017 (6 months)

I had the opportunity to support the Field and University (F&U) department. My role involved:

University Engagement: Visiting universities to connect with potential candidates.
Job Fair Participation: Representing our company at job fairs to find new talent.

Technical Support Specialist

Teleperformance

Mar 2017 - Nov 2017 (9 months)

Troubleshooting Issues: Diagnosing and resolving technical problems efficiently.
Providing Technical Guidance: Offering clear and accurate instructions to help customers use their products effectively.
Customer Education: Educating customers about product features and best practices for usage.

Customer Service Representative

Teleperformance

Oct 2016 - Mar 2017 (6 months)

Resolving Issues: Addressing and solving customer problems efficiently.
Providing Information: Sharing accurate and helpful information about products and services.
Ensuring Satisfaction: Making sure customers are happy with their experience.
Building Relationships: Creating strong connections with customers for long-term loyalty.

Daisy Castaneda

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Daisy Castaneda

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Behavioral traits