Daisy Carbajal

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Technical Support Specialist

Aloware

Mar 2026 - Current (8 months)

• Provide first-line technical support across chat, email, and phone, delivering fast, accurate, and customer-focused assistance.
• Investigate, verify, and document product bugs.
• Collaborate closely with Product teams to track technical issues, communicate status updates, and support timely resolution during client onboarding, check-ins, demos, and troubleshooting sessions.
Training Team Lead

PartnerHero

Sep 2024 - Mar 2026 (1 year 7 months)

• Lead technical training and enablement initiatives across multiple SaaS platforms, ensuring alignment with IT, security, and engineering standards.
• Define workflows, SOPs, and change-managed updates to support platform adoption, access control, and operational consistency.
• Own platform enablement for Jira, HubSpot, Help Scout, Intercom, and Zendesk, optimizing workflows, permissions, and usage standards.
• Develop structured training programs and documentation for Salesforce, GitHub, and Kustomer, translating technical requirements into scalable learning resources.
• Design and maintain performance dashboards in Looker Studio to track efficiency, adoption, and operational metrics.
Training Specialist

PartnerHero

Jan 2023 - Sep 2024 (1 year 9 months)

• Delivered technical training and onboarding for Help Scout, Intercom, Zendesk, HubSpot, and Jira, supporting workflow adoption and tool optimization.
• Created SOPs, admin guides, troubleshooting documentation, and user-facing materials for platforms including Salesforce, GitHub, and Kustomer.
• Identified process gaps and collaborated with stakeholders to implement workflow and system improvements.

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Daisy Carbajal

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Behavioral traits