Daisha Williams

Appointment Setter

Octotasker

May 2025 - Jan 2026 (9 months)

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Customer Service Representative

Calls Experts – Specialty Life Insurance,

May 2024 - Aug 2024 (4 months)

 Handles inbound and outbound calls to qualify leads, transfer them, and provide general customer support.  Schedule appointments, update records, and manage other administrative duties.  Utilized cold calling techniques to perform efficient data intake, ensuring accurate lead information capture and enhancing the overall quality of the database for downstream operations.

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Customer Service Representative

Radius Global Solution

Dec 2023 - May 2024 (6 months)

 Handle customer inquiries and requests related to repairs of assistive devices.  Ensure that customer inquiries are addressed in a timely manner and that all necessary steps are taken to resolve the issue.  Help customers resolve problems they may be experiencing with their assistive devices.  Managed data intake and follow-up processes, applying cold calling techniques to ensure proactive communication with clients, verify necessary information, and maintain seamless service continuity.

C

Customer Service Representative

Collective Solutions BPO

Aug 2022 - Aug 2023 (1 year 1 month)

 Responding to customer questions and concerns about orders, products and shipping.  Provided expert administrative assistance and virtual support, ensuring efficient operations and data entry accuracy.  Utilized CRM tools to manage customer relationship management and maintain detailed client records.  Leveraged communicative competence through phone, chat, and email management to deliver high-quality customer support and technical resolution.  Applied experience as a Scheduling Coordinator to streamline the outreach process and manage outbound calls, ensuring proactive communication and effective appointment management for clients.

S

Sales Representative

SKLO Department Store

Feb 2022 - Aug 2022 (7 months)

 Processing transactions, handling returns and resolving complaints.

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