D
Daisha Sallie
About
Detail
Talent Acquisition Recruiter
Raymond, Mississippi, United States
Contact Daisha regarding:
work
Full-time jobs
Résumé
Jobs
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- MTalent Acquisition RecruiterMomenta Group Global | RemoteAug 2022 - Current (4 years 3 months)Momenta is a Global Recruitment Agency specializing in providing contractors and contingent staff to clients within the Banking, Financial Services, Legal, Technology, Training & Development and Arts & Antiquities sectors.
• Joined as one of the first employees during the establishment of the US office, signifying the startup and expansion of Momenta UK into the US market.
• Spearhead full-cycle recruitment processes for banking/financial services, legal, IT and healthcare sectors managing sourcing, interviewing, and selection of candidates.
• Conducted thorough interviews and assessments to evaluate candidates' technical skills, cultural fit, and potential for long-term success within the organization.
• Orchestrate 
Recruiting AssociateFORWARDJun 2022 - Apr 2023 (11 months)• Execute initiative-taking sourcing strategies to identify and engage passive candidates across various platforms, resulting in a consistently refreshed candidate pipeline.
• Collaborate closely with recruiters and hiring managers to understand specific role requirements and candidate profiles, ensuring alignment in sourcing efforts.
• Analyze sourcing metrics and track performance indicators to assess the effectiveness of sourcing strategies, optimizing efforts for improved efficiency.
• Stay updated on industry trends, tools, and best practices in talent sourcing, incorporating new methodologies to enhance sourcing capabilities.- Direct Service DeliveryAllstate Insurance AgentDec 2021 - Jul 2022 (8 months)• Conduct over 200 outbound calls to both new and existing Allstate customers, ensuring initiative-taking and personalized communication.
• Orient new customers by delivering comprehensive policy onboarding information, ensuring accuracy and timeliness in data collection.
• Provide assistance to existing customers through courteous reminder calls about past-due bills and upcoming due dates, fostering positive customer relationships.
• Maintain meticulous documentation of all call-related information while meeting and exceeding company-established metrics for quality and efficiency. - Service RepresentativeAllstate Insurance AgentJun 2021 - Dec 2021 (7 months)• Offered comprehensive education to customers regarding pertinent product and service offerings, ensuring informed decision-making.
• Managed over 100 inbound calls, addressing inquiries, and effectively resolving concerns related to policy information, demonstrating effective communication and critical thinking skills.
• Facilitated refunds and price adjustments in adherence to company policies, aiming to enhance customer satisfaction and service quality.
• Delivered expert-level service by proficiently communicating essential information to customers and conducting thorough follow-ups to verify the accuracy of information provided.
• Maintained meticulous documentation of call details while consistently meeting an - Operations AnalystTransdevJan 2020 - Apr 2021 (1 year 4 months)• Monitored Key Performance Indicators (KPIs), metrics, and Service Level Agreements (SLAs) across the team, ensuring alignment with organizational objectives.
• Conducted interviews for over ten candidates in panel settings, providing training and leadership to both new and existing team members.
• Provided supervision to a diverse team of over 100 dispatchers, drivers, and customer service representatives, ensuring operational efficiency and adherence to standards.
• Maintained comprehensive reporting databases and dispatch logs with meticulous daily data entry, managing End-of-Month reporting, and verifying all manifests for accuracy.
• Facilitated seamless communication by relaying work orders and messages betwee - DispatcherTransdevJan 2019 - Jan 2020 (1 year 1 month)• Managed RouteMatch databases and dispatch logs meticulously, ensuring accurate and daily data entry.
• Generated daily work schedules and run timetables with precision to optimize operational efficiency.
• Organized and coordinated daily assignments for individuals and crews, fostering smooth operations.
• Collaborated with the team via communication platforms like Microsoft Teams and Slack to effectively address and resolve service needs.
• Regularly engaged with over 80 drivers daily, coordinating based on manifests and scheduling requirements.
• Facilitated appointments for more than 50 ADA customers, managing scheduling logistics for various locations in the surrounding area. - CashierWendy'sDec 2017 - May 2018 (6 months)• Conducted accurate cash drawer counts at the commencement of every shift, ensuring precise balancing at the shift's conclusion.
• Adhered rigorously to cash handling policies and procedures while efficiently collecting payments for customer purchases.
• Welcomed and engaged with all customers, consistently delivering timely and courteous service.
• Skillfully packaged and prepared customer orders with diligence, ensuring satisfaction with their purchases.
Education
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- THigh School DiplomaTerry High SchoolAug 2014 - May 2018 (3 years 10 months)