Daisha Bryanna Jones
About
Detail
Chat Support
New York, United States
Timeline
work
Job
Résumé
Jobs
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Contact TracerOptumJul 2020 - Current (4 years 11 months)- Developed and maintained an accurate, up-to-date, comprehensive resource library for all clients - Connected with clients and called or answered calls to help reduce abandonment rate, monitor calls, complete intakes, and answer all inquiries and concerns. - Call contacts to notify them of exposure to Covid-19 and also responsible for completing all aspects of intake and monitoring process - Show compassion to all callers and listened to them to ensure they feel heard and cared about - Maintain awareness of new salesforce updates- EmployedVictoria's SecretOct 2016 - Aug 2017 (11 months)- Ensured clients got the best services by communicating with Merch Team colleagues - Multitasked in fitting room environment during the holiday season to tend to each client - Prepare for the next business day during night shifts by organizing and re-stocking item
- BInternshipBallet HispanicoOct 2015 - May 2016 (8 months)- Gained my very first experience working in an office setting - Worked with marketing team to promote the school during events - Maintained office organization, dancer’s application files, and reception space
Education
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- Associates Degree in Science Business AdministrationBorough of Manhattan Community College