D

Daijah Shine

About

Detail

Georgia, United States

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Podium
    Senior Product Expert
    Podium
    May 2022 - Current (4 years 5 months)
    • Conducted accurate data entry and content updates for internal databases, knowledge articles, and macros.- Proofread, verified, and maintained internal content to ensure consistency and reduce support escalations by 20%. • Partnered with Product and Engineering teams to document system changes and ensure up-to-date resources. • Managed sensitive support data and tracked issue trends using Jira and internal tools. • Created reusable templates and forms to standardize internal documentation processes.
  • T-Mobile
    Customer Experience Expert
    T-Mobile
    Jun 2018 - Aug 2021 (3 years 3 months)
    • Handled service documentation and customer data updates through internal CRM systems. • Supported data collection through customer feedback, surveys, and call logging. • Maintained organized digital records and created internal support guides for billing, service, and account troubleshooting. • Collaborated with support leads to address recurring service issues and reduce customer wait times.
Education verified_user 0% verified
  • G
    Google IT Support Certificate
    Apr 2025 - Current (1 year 6 months)
  • C
    CompTIA A+ - IT Support Fundamentals
    Apr 2025 - Current (1 year 6 months)
  • C
    CS50: Introduction to Computer Science
    Apr 2025 - Current (1 year 6 months)
  • A
    High School Diploma
    Academy of Richmond County High School
    Aug 2011 - May 2015 (3 years 10 months)