Raymond Balestino
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Change = Plan & Align on Vision + Communicate & Empower + Manage Impacts + Sustain
Sykesville, Maryland, United States
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Change Management & Training LeaderEYJun 2022 - Nov 2025 (3 years 6 months)Finance & Accounting Transformation | Deltek Costpoint | EY-GPS
• Led enterprise OCM, implementation and hypercare for Costpoint transformation supporting 3,500 stakeholders, achieving 90%+ usability at go-live.
• Designed and launched compliance and adoption initiatives that embedded KPIs into performance expectations and reduced tickets by 80%.
• Delivered targeted training and reinforcement enabling 2,000+ users and reducing first-time expense rejections by 45%.
• Supported design and stand-up of the EY-GPS Finance & Accounting organization, including operating model, governance, and sustainment metrics.
• Led post-acquisition integration of 300+ users, onboarding staff and stabilizing operations within three mon- SChange Management & Training LeaderSAP AmericasJun 2019 - Jun 2022 (3 years 1 month)CHS Inc. – SAP S/4HANA
• Led OCM and hypercare across finance workstreams (P2P, R2R, H2R) for 2,500 users, achieving 75% ticket reduction within two months
• Diagnosed and resolved security access risks; developed SAP access playbooks resulting in 100% role accuracy
• Designed governance and change control structures to sustain adoption post-go-live Cable & Wireless – SAP S/4HANA & Ariba
• Led global OCM for 4,000+ users across the US, Caribbean, and Europe
• Achieved 90% SAP login rates and 80% Enable Now adoption post-hypercare
• Rebuilt OCM roadmap following program delays; conducted readiness assessments and supported executive launch communications - Change Management & OD LeaderIMPAQ InternationalSep 2018 - Jan 2021 (2 years 5 months)• Led Workday hypercare for large healthcare enterprises, resolving 100% of critical post–go-live issues and stabilizing HR and finance operations.
• Designed and delivered Workday change and training for 2,000+ healthcare users, vendors, and external clients, covering business process changes, billing updates, and security roles.
• Conducted enterprise change diagnostics for U.S. Government programs across multiple countries, delivering OCM roadmaps and risk mitigation strategies adopted by program leadership. - Senior Change & OD ConsultantDexisSep 2018 - Jun 2019 (10 months)• Led a 6-person consulting team through Dexis on a $68M U.S. Government supply chain modernization and performance evaluation, focused on operating model effectiveness, workforce capability, and risk reduction.
• Partnered with senior government executives to redesign a process-based operating model, improving customer responsiveness by 30% and product turnaround by 35%, while clarifying decision rights and process ownership.
• Directed KPI-driven performance assessments across three supply chain organizations, identifying inefficiencies and co-developing executive-ready performance roadmaps to strengthen governance and productivity.
• Designed and launched workforce and leadership strategies, including competency-based fram - RPresident & Lead ConsultantRaymond Balestino Consulting, Inc.Aug 2018 - Current (8 years 2 months)Lead ERP change, transformation, and adoption engagements for Fortune 500, Big 4, healthcare, and government organizations. Provide senior leadership across OCM strategy, governance, hypercare stabilization, and training enablement for SAP S/4HANA, Costpoint, Workday, and Microsoft-based transformations.
• Delivered ERP and digital transformations impacting 15,000+ users across finance, HR, and operations, consistently achieving 90%+ adoption and rapid stabilization
• Led post-go-live hypercare, KPI design, and reinforcement strategies that reduced support tickets by up to 80% and accelerated exit from hypercare
• Partnered with executive sponsors to align operating models, governance, role clarity, and sustainment metrics - Director, Transformation & Organizational EffectivenessManagement Systems InternationalFeb 2009 - Aug 2018 (9 years 7 months)• Led global transformation, OD, and growth initiatives across the US and 60+ countries.
• Delivered change and modernization efforts for U.S. Government agencies, including supply chain and operational efficiency programs.
• Designed and implemented HR and talent systems for large enterprises, including Berkshire Hathaway portfolio organizations.
• Supported global growth strategies and social impact initiatives for the World Bank, WHO, Shell Oil, and IDB. - RIndependent Change & Transformation Consultant (Sole Proprietor)Raymond Balestino ConsultingSep 2004 - Feb 2009 (4 years 6 months)• Delivered change, performance, and operational transformation services across public and private sectors, driving 37% revenue growth through tailored, outcome-focused solutions.
• Led HR and operating model transformations for Berkshire Hathaway–CORT Furniture, streamlining recruiting, hiring, and retention processes to improve workforce stability and operational efficiency.
• Directed 15+ data and analytics initiatives, including performance evaluations, organizational capacity assessments, risk analyses, and data-quality reviews, enabling executives to make evidence-based strategic decisions.
• Designed and implemented performance management systems for Millennium Challenge Corporation and USDA, strengthening project deli
Education
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- bachelor, Bachelor of Business Administration - BBA Business/Commerce GeneralTowson University
- master, Master's degree EconomicsCalifornia State University-Sacramento
- master, MA EconomicsCalifornia State University-Sacramento
- bachelor, BS Business Adminstration with Management ConcentrationTowson University