Sales Auditor Quality Assurance
Moaddel Law Firm
Mar 2023 - Dec 2024 (1 year 10 months)
-Present weekly/monthly reports on sales team performance. -Conduct and document daily reviews of the inbound calls for the sales team. -Identify and report protocol violations by sales team members. -Use Zoho and RingCentral to ensure that inbound calls are being answered correctly. -Identify and report errors in communication between the sales team members and potential clients. -provide updates on common protocol or procedural violations and feedback or recommendations to improve the sales team performance.