Cécile Barbier
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Account Manager at Altium®
Bavaria, Germany
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Résumé
Jobs
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- SSales Operations AnalystNov 2025 - Current (11 months)Under the general direction of the Operation Manager, I provide administrative support to the sales team, reporting and analysis of sales data, and sales users training with a high level of professionnalism and organization. - Support Sales Reps to complete their day-to-day activities - Responsible for enforcing company policies and procedures - Create specific reports and dashboards for Sales Management to support strategical and tactical initiatives - Support data quality process to maintain effective customer and prospect information - Complete special projects as needed and other duties assigned - Facilitate and train new and existing Salesforce users - Continued database clean up and testing of updated in Salesforce - Support order pro
- AAccount ManagerMay 2019 - Current (7 years 5 months)• Build and leverage relationships with existing customers -Up selling and cross-selling
• Manage personal sales activities and customer contact towards achieving sales target monthly, quarterly and yearly.
• Maintain detailed and accurate notes of all sales related activities in Salesforce.
• Organizes and executes specialized projects such as call-out campaigns.
• Maintain high post-sales satisfaction, facilitating positive long-term relationships and strong potential for repeat business while driving up-sell and cross-sell opportunities within customer base. 
Key Account Manager EMEATrustYouApr 2017 - Apr 2019 (2 years 1 month)Managing an EMEA Portfolio of 40 key accounts.
• Responsible for the development and achievement of sales through the direct sales channel.
• Strong understanding of the markets requirements
• Key interface between the customer and the different stakeholders: Building strong external and internal relationships (Marketing, Product, Sales, CST)
• Ensuring that the customer needs are met in a fully compliant manner. Focusing on growing and developing existing clients, developing new business, consulting. Churn Management
• Portfolio and data management : Ensuring that all contacts with Key Accounts are recorded within the Customer Relationship Management system (SalesForce)
• Hosting internal and external training- Client Success Team ManagerTrustYouFeb 2016 - Apr 2017 (1 year 3 months)Responsible for caring about the customer needs (mostly Accor Hotels) and building strong internal and external relationships.
• Direct contact to clients via email and phone
• E-learning: Online trainings in French, English and Spanish, helping the clients understand how to use the TrustYou products' and to work with the data.
• Direct contact for Sales and Key Account Management to coordinate and setup new clients
• Supporting in testing existing and newly developed product features giving feedback to the Development Department
• Direct link between clients and the product team
• Data administration of the TrustYou Salesforce CRM
• Data administration of the TrustYou Hotel Database - CResponsible Sales and DevelopmentCARAVITAJun 2014 - Jan 2016 (1 year 8 months)Responsible for the sales and development sectors’- Export France, Luxembourg, Belgium
• Research of new retailers (Prospects: 150 ; New clients: 78)
• Study for the development of new commercial strategies
• Sales and customer assistance (Revenue → Belgium: +217;21%; France: +11%; Luxembourg: +6%)
• Creation of surveys (qualitative and quantitative study) to know the customers' satisfaction (500)
• French translations for media supports
• Replacement for the English markets - AAssistant Food and Beverage ManagerJul 2012 - Dec 2012 (6 months)Development of news sales offers (Revenue +2%) Study for the creation of a new service (economat) Budget's preparation
- JResponsible sales sectorJymi Wines LTD, Charleville, IrelandApr 2011 - Aug 2011 (5 months)• Customer assistance
• Sales
• Market research - Market analysis
• Prospection (survey, phone...): - ASales representative in the boat insurance industryAXA/ Jean-Philippe QuaiJun 2010 - Aug 2010 (3 months)• Customer Assistance
• Insurance coverage presentation to customers
• Insurances quotes and contracts creation (using “net agent” software)
• Boat insurance market analysis: proposals for the company to be more competitive
• Customer recovery (526 telephone reminder in two months)
• Appointments management using “mercurial” software
• Line manager replacement for 2 weeks: responsible for his sales sector (15 insurance quotes, 5 contracts)
Education
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- EEcole Supérieure de Commerce de La Rochelle — Bachelor international, International business- MarketingEcole Supérieure de Commerce de La RochelleJan 2009 - Dec 2013 (5 years)Sales Techniques and Merchandising B2B and Key Account Management Consumer Behaviour International Marketing International Management Business Game PMBOK Project Management Challenge export International economy Intercultural Management Team Management Global Issue European Law Financials Mathematics Human Ressources Macro-economics