Agbaosi Joseph
Agbaosi Joseph
About
Detail
Customer Service & Recruitment Support Professional | Candidate Screening | Certified in CSRM, HRM & Customer Success | Virtual Executive Assistance | Onsite /
Ikorodu, Lagos, Nigeria
Dedicated customer service professional with 5 years of experience at Multichoice, specializing in providing exceptional service and support to customers. Proven track record of effectively handling customer inquiries, resolving issues, and ensuring high levels of satisfaction. Skilled in oral and written communication, interpersonal interactions, and analytical problem-solving.
●Key Skills:●
- ●Oral Communication Skills:● Proficient in communicating clearly and effectively with customers to understand their needs and provide appropriate solutions.
- ●Interpersonal Skills:● Skilled in building rapport and maintaining positive relationships with customers, colleagues, and stakeholders.
- ●Cross-Cultural Understanding:● Strong cross-cultural awareness and sensitivity, enabling effective communication and engagement with customers from diverse backgrounds.
- ●Negotiation Skills:● Experienced in negotiation techniques to address customer concerns and achieve mutually beneficial outcomes.
- ●Customer Contact Handling Skills:● Able to manage a high volume of customer contacts through various channels, including phone, email, and live chat.
- ●Outbound Communication Skills:● Proficient in initiating outbound communications to follow up with customers, gather feedback, and provide updates.
- ●Customer Retention Skills:● Proven ability to identify opportunities for customer retention and implement strategies to enhance customer loyalty and satisfaction.
●Experience:●
Customer Service Representative | Multichoice, Nig.
- Handled a wide range of customer inquiries, complaints, and service requests with professionalism and empathy.
- Utilized analytical skills to troubleshoot technical issues and provide accurate resolutions to customers, resulting in a 20% decrease in escalations.
- Demonstrated strong negotiation skills to address billing disputes and retention concerns, contributing to a 15% increase in customer retention rates.
- Conducted outbound communication campaigns to gather customer feedback and promote new services, resulting in a 25% increase in product adoption.
- Maintained a high level of quality assurance by adhering to company policies and procedures, ensuring consistent service delivery and customer satisfaction.
●Professional Development:●
- Continuous training and development in customer service best practices, including courses on effective communication, conflict resolution, and customer relationship management.
●Key Skills:●
- ●Oral Communication Skills:● Proficient in communicating clearly and effectively with customers to understand their needs and provide appropriate solutions.
- ●Interpersonal Skills:● Skilled in building rapport and maintaining positive relationships with customers, colleagues, and stakeholders.
- ●Cross-Cultural Understanding:● Strong cross-cultural awareness and sensitivity, enabling effective communication and engagement with customers from diverse backgrounds.
- ●Negotiation Skills:● Experienced in negotiation techniques to address customer concerns and achieve mutually beneficial outcomes.
- ●Customer Contact Handling Skills:● Able to manage a high volume of customer contacts through various channels, including phone, email, and live chat.
- ●Outbound Communication Skills:● Proficient in initiating outbound communications to follow up with customers, gather feedback, and provide updates.
- ●Customer Retention Skills:● Proven ability to identify opportunities for customer retention and implement strategies to enhance customer loyalty and satisfaction.
●Experience:●
Customer Service Representative | Multichoice, Nig.
- Handled a wide range of customer inquiries, complaints, and service requests with professionalism and empathy.
- Utilized analytical skills to troubleshoot technical issues and provide accurate resolutions to customers, resulting in a 20% decrease in escalations.
- Demonstrated strong negotiation skills to address billing disputes and retention concerns, contributing to a 15% increase in customer retention rates.
- Conducted outbound communication campaigns to gather customer feedback and promote new services, resulting in a 25% increase in product adoption.
- Maintained a high level of quality assurance by adhering to company policies and procedures, ensuring consistent service delivery and customer satisfaction.
●Professional Development:●
- Continuous training and development in customer service best practices, including courses on effective communication, conflict resolution, and customer relationship management.
