Lynze Hagan

Director of Merchant Operations

PayTrace

Aug 2025 - Current (11 months)

Operations Director, Payments

Maxio

Jun 2022 - Aug 2025 (3 years 3 months)

Built and developed Maxio's payment processing operations, including system architecture, implementation strategy, and team building, while collaborating with executive leadership to align solutions with customer needs and drive substantial revenue growth. Led a high-performing global payments operations team, developed end-to-end payment operations processes, and collaborated cross-functionally to embed payments across the company—establishing payment processing as the organization's fastest growth lever for both volume and profits. Key Achievements - Contributed to 468% growth in Total Processed Volume (TPV) and 156% growth in Annualized Processing Volume (APV), helping achieve over $1 billion in processing volume - Built and streamlined

Senior Project Manager

Majesco

Jan 2021 - Dec 2022 (2 years)

Successfully implemented multiple insurance clients on Utilant's platform, directing integration of policy management and risk assessment functions. Orchestrated collaboration between stakeholders and engineering teams to optimize platform configurations. Developed solutions through cross-departmental coordination despite budget constraints. Consistently achieved client satisfaction through meticulous oversight and effective communication across all project phases.

Customer Success Manager

InvoiceCloud Inc

Jan 2019 - Dec 2021 (3 years)

Managed $11M in payment processing revenue for key municipal clients, including Fulton County and Hampton Roads Sanitation District. Transformed client relationships through strategic product guidance, proactive problem-solving, and value-driven initiatives. - Revitalized troubled client relationships by providing strategic platform expertise, transforming Hampton Roads Sanitation District from a dissatisfied client to highly satisfied partner within 12 months. - Seamlessly transitioned 75% of customer portfolio from previous role while maintaining exceptional client retention and satisfaction. - Redesigned client onboarding process, reducing implementation time from 45-60 days to under 30 days, decreasing labor hours from 40 to 10 per proj

Team Lead, Implementations

InvoiceCloud Inc

Jan 2018 - Dec 2019 (2 years)

Led implementation teams leveraging comprehensive platform expertise. Managed implementations independently while supporting Implementation Managers with complex onboarding. Handled diverse municipal client portfolio ranging from $100 to $1M+ in annual recurring revenue (ARR) as a recognized subject matter expert. - Mentored implementation staff through targeted training programs, resulting in the advancement of 2 mentees to senior roles. - Championed strategic platform enhancements that directly increased revenue, earning recognition as a top performer. - Ranked 3rd-highest in revenue and 2nd-highest in project completion companywide in 2018, despite working only 10 months due to maternity leave.

Implementation Manager

InvoiceCloud Inc

Jan 2014 - Dec 2018 (5 years)

Pioneered customer onboarding as one of the first three Implementation Managers, enabling online payment capabilities for utility bills and municipal services. Established partnerships with clients and billing providers for seamless data integration. Developed comprehensive project plans with clear deliverables, provided training, and managed technical troubleshooting. - Orchestrated customer migration from legacy systems with zero downtime by creating standardized procedures and file formats, eliminating custom coding requirements for each new client. - Created the organization's first standardized implementation framework, establishing consistent documentation of milestones and task sequences across all customer projects. - Consistently d

Client Service Officer

CITI

Jan 2009 - Dec 2014 (6 years)

Managed and grew credit portfolios for over 30 large corporate clients with combined annual spending exceeding $300 million. Served as a strategic advisor and relationship manager, identifying opportunities for program optimization and revenue growth. - Analyzed spending patterns and program utilization to develop tailored solutions that enhanced client satisfaction and increased portfolio retention rates. - Resolved complex client inquiries through thorough research and cross-departmental collaboration, maintaining high service levels and compliance with regulatory requirements. - Streamlined transaction processing workflows, leading to improved response times and accuracy while ensuring adherence to established policies and procedures.

Program Associate

CITI

Jan 2007 - Dec 2009 (3 years)

• Partnered with the internal sponsor and attended training classes to develop skills management of people, project management, time management, company organization, evaluation of employee performance, and human resources.

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