Agustin Losio

Customer Support Specialist

Smart Access

Nov 2024 - Current (2 years)

• Acted as a link between customers such as Whole Foods, Dick's Sporting Goods, and The Home Depot. Periodically checked with company representatives, VP of Operations and CEO to render the best possible solutions and innovations for the clients.
• Collaborated with key clients to optimize employee base structures, enhancing operational efficiency and overall performance.
• Actively participated in feedback exchange processes to enhance individual and team performance, driving increased employee efficiency.
• Cultivated strong client relationships through proactive communication, problem-solving, and a commitment to exceeding client expectations. Show less

Customer Support Specialist

Athyna

Nov 2024 - Current (2 years)

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Client Relations Specialist

Dec 2023 - Nov 2024 (1 year)

• Handled incoming and outgoing communications through various channels, including tickets, chats, SMS, and calls, providing prompt and professional assistance.
• Acted as a liaison between doctors, clients, and veterinary staff, ensuring smooth communication and efficient resolution of inquiries.
• Managed doctor's requests, including prescriptions, appointments, and medical records, using CRM software to maintain accuracy and organization.
• Scheduled appointments for clients, confirmed ETAs, and managed euthanasia cases and ongoing treatments with empathy and sensitivity.
• Facilitated quality of life services, ensuring a positive and supportive experience for both clients and their pets. Show less

Customer Service Specialist

Pettable

Feb 2022 - Aug 2023 (1 year 7 months)

• Achieved an increase in sales of ESA/PSD packages by over 50% while managing multiple communication channels, including live chat, calls, and emails, providing prompt and personalized customer support.
• Acted as a liaison between customers, landlords, and mental health professionals, resolving service-related issues.
• Handled legal documentation confidentially and efficiently, maintaining compliance with company policies and regulations.
• Generated detailed reports on customer interactions and collaborated with cross-functional teams to identify process improvements and enhance overall customer satisfaction. Show less

Transcriber & Translator ES<>EN

Multilingual Connections

Dec 2020 - Nov 2022 (2 years)

• Transcribed and translated confidential documents across multiple sectors, including law enforcement, insurance, medical, and political fields, ensuring accuracy and confidentiality.
• Handled transcription and translation projects with meticulous attention to detail, meeting or exceeding client expectations for quality and timeliness.
• Collaborated with team members to prioritize and manage workload effectively, ensuring timely delivery of projects and adherence to client requirements.
• Maintained comprehensive documentation of translation and transcription projects, facilitating efficient communication and workflow coordination within the team.
• Assisted in the training and mentoring of new team members, sharing e

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Administrative Assistant

Aug 2019 - Nov 2021 (2 years 4 months)

• Managed customer service operations, and interactions by providing customer support in person, phone calls and emails
• Directed patient flow within the clinic, optimizing efficiency and minimizing wait times.
• Handled administrative tasks such as scheduling appointments, filing paperwork, and processing payments.
• Prepared detailed reports summarizing daily activities and patient interactions, facilitating decision-making.
• Responded to inquiries and addressed concerns promptly, fostering patient satisfaction and loyalty.
• Collaborated with healthcare professionals to coordinate patient care and support clinic operations. Show less

Reception Administrative Assistant

RECSA

Dec 2017 - Dec 2018 (1 year 1 month)

• Managed courier services, ensuring timely delivery and receipt of documents and packages.
• Assisted visitors, and responded to inquiries from clients and visitors, directing them to the appropriate contacts.
• Handled administrative tasks such as data entry, filing, and maintaining office supplies.
• Supported administrative functions including scheduling appointments and coordinating meetings.
• Collaborated with team members to address administrative needs and ensure smooth operations.
• Demonstrated strong organizational skills and attention to detail in all tasks. Show less

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Administration Assistant

Centro Medico Alberdi

Jan 2017 - Jul 2019 (2 years 7 months)

• Scheduled appointments for patients across various specializations, prioritizing preferences and availability.
• Managed inbound calls and inquiries, providing information and assistance to patients and staff.
• Coordinated with team members to optimize appointment scheduling and patient care.
• Maintained accurate records of appointments and patient interactions, ensuring data integrity.
• Provided administrative support to medical staff, including documentation and file management. Show less

About

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Timeline

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Agustin Losio

About

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Behavioral traits