Customer Engagement Specialist
Elite Sportswear, LP
Jun 2022 - Jan 2025 (2 years 8 months)
Handled a daily average of 35 to 40 inbound customer calls and managed 5 to 10 customer emails, providing customer service and support to both potential and returning customers, ensuring a seamless customer experience. Guided the entire customer journey by delivering clear, accurate, and detailed information, tailored to the specific needs of various customer types, fostering a positive first impression and building brand loyalty. Processed credit card transactions totaling an average of $150,000 per month while maintaining PCI compliance and adhering to all security protocols, achieving a 98.5% incident-free record in secure transaction processing and data handling. Proactively addressed and resolved escalated customer complaints, effectiv