Gaspar Rosales

Gaspar Rosales

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Customer Support Representative @ Owner.com
Xalapa, Veracruz, Mexico

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Résumé


Jobs verified_user 0% verified
  • Owner.com
    Customer Support Representative
    Owner.com
    Apr 2025 - Current (1 year 4 months)
  • Elite Sportswear, LP
    Sales Representative
    Elite Sportswear, LP
    Feb 2024 - Oct 2024 (9 months)
    Manage a portfolio of assigned accounts using CRM software, executing a structured outreach strategy to engage leads and nurture ongoing client relationships. Make an average of 35 outbound calls daily, connecting with prospective and returning customers to drive engagement and sales opportunities. Send 15 to 20 emails daily, ensuring timely follow-ups and maintaining consistent communication to strengthen client relationships. Achieve a 75% conversion rate, with 20% of accounts requesting a callback for future engagement or purchases. Process $25,000 to $30,000 in transactions monthly, ensuring accuracy, timeliness, and a seamless client experience throughout the order cycle. Increase revenue through targeted upselling and cross-selling st
  • Elite Sportswear, LP
    Customer Engagement Specialist
    Elite Sportswear, LP
    Jun 2022 - Jan 2025 (2 years 8 months)
    Handled a daily average of 35 to 40 inbound customer calls and managed 5 to 10 customer emails, providing customer service and support to both potential and returning customers, ensuring a seamless customer experience. Guided the entire customer journey by delivering clear, accurate, and detailed information, tailored to the specific needs of various customer types, fostering a positive first impression and building brand loyalty. Processed credit card transactions totaling an average of $150,000 per month while maintaining PCI compliance and adhering to all security protocols, achieving a 98.5% incident-free record in secure transaction processing and data handling. Proactively addressed and resolved escalated customer complaints, effectiv
Education verified_user 0% verified
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