Collect information from prospects to quote, write, and issue insurance using Salesforce and Outlook. First point of contact for customers and resolving their service-based needs in person and over the phone. Manage customer relations and client retention to sustain book of business and promote welcoming environment. Assist customers by interpreting or discussing coverage or benefits, limits, and deductibles to English and Spanish speaking customers. State Farm Bank Certified to cross sell and drive growth of State Farm Bank products.
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Sales Assistant
Howard Buick GMC
May 2013 - Jul 2018(5 years 3 months)
Collected, verified, and finalized documents from financing company and customer for auto sale. Analyzed 15-20 customer credit reports daily for auto sale eligibility. Responsible for explaining car features before and after purchase and working with face-to-face sales. Answered and directed high-volume customer phone calls, voicemails, and emails.
Education
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University of Illinois Chicago — Physics
University of Illinois Chicago
Jan 2015 - Dec 2018(4 years)
Triton College — Associate’s Degree Liberal Arts and Sciences/Liberal Studies