Anna Nguyen-Su

IT Support Operations

Ramp

Jul 2021 - Current (5 years)

• Identifying manual processes and automating them using Okta Workflows, Retool, simple scripts • Configuring integrations between SaaS tools in the tech stack including Okta, Slack, and ConductorOne • Leading continuous improvements and testing of our service desk tool and biweekly onboarding • Utilizing Linear to create projects and manage tasks in a timely and thorough manner • Delivering cost savings initiatives such as SaaS audits and vendor consolidation

D

Marketing Assistant

DOWNTOWN BERKELEY ASSOCIATION

Jul 2017 - Jun 2018 (1 year)

• Assisted the marketing lead by contributing ideas and attending events intended to unite the Downtown Berkeley community • Contacted and cooperated with 100+ local businesses for reasons such as giving opportunities to promote their businesses and informing them of upcoming events • Gathered data relevant to upcoming events or future use through online research or contacting businesses

A

Labor Coach

ASIAN HEALTH SERVICES

Apr 2017 - Dec 2018 (1 year 9 months)

• Interpreted for Vietnamese-speaking immigrant women during the process of labor and birth, including emotional and physical support • Promoted patient advocacy by actively communicating with midwives and nurses

Teacher

IMPACT

Aug 2015 - Nov 2015 (4 months)

• Created lesson plans involving physics and art for inner-city Oakland and Alameda students • Attended weekly meetings with other teachers, which involved contributing ideas for the lessons, making the lessons age-appropriate and entertaining, preparing the necessary materials each week, and rehearsing through each lesson

IT Support Engineer

Flexport

• Led and coordinated weekly U.S. onboarding and offboarding workflow with remote team members • Collaborated with stakeholders to address 5,000+ user concerns in Jira • Administered and troubleshooted multiple tools including Okta, GSuite, and Slack • Managed all U.S. user lifecycles with Workspace ONE and Jumpcloud for Mac and PC laptops • Assisted with inventory management for asset and license distribution

U

Student Technology Consultant

UC BERKELEY STUDENT AFFAIRS INFORMATION TECHNOLOGIES

• Provided quality customer service and technical support to thousands of students through phone helpdesk, office hours, ServiceNow tickets, and in-person appointments • Attended weekly team meetings to contribute ideas and practice effective communication, as well as record every service incident to maintain proper documentation

About

Detail

Timeline

Résumé