Isaiah Walker

Software Support Specialist

Storable

Sep 2025 - Current (1 year 1 month)

As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues with clients. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. Incident Handling, Incident Escalation, and Customer Care At Storable, we’re redefining property management for specialty real estate. Tailored

Technical Support Specialist

Apex Systems

Jun 2024 - Current (2 years 4 months)

Jeppesen, via the Digital Support and Operations Center (DSOC), provides best-in-class 24/7/365 support to General, Business, Commercial and Military aviation markets for all products under Boeing’s Digital Solutions & Analytics (DS&A) umbrella. This service is provided via a 24/7/365 call center staffed by resources trained in the products and services supported by the DSOC. The DSOC is dedicated to supporting the System Operations Control (SOC) or Operations Control environment (OCC) environments including Flight Planning/Charting, Electronic Flight Bag applications, Mobile Solutions, and crew scheduling products. The DSOC supports multiple products and services with these varied environments. Examples of the various types of products sup

Phone Support Agent

Remedy Meds

Mar 2025 - Jun 2025 (4 months)

Remedy Meds is a leading and highly regarded provider in the weight loss industry, dedicated to helping individuals across the United States achieve their weight management goals by offering access to a network of medical professionals, a range of medications, and comprehensive nutritional therapy. As recognized by Forbes, Remedy Meds stands out as the foremost online medical weight loss provider, working in partnership with licensed clinicians nationwide to ensure the delivery of exceptional and high-quality care. This opportunity is for a full-time remote position as a Phone Support Agent at Remedy Meds. The individual in this role will be responsible for providing exemplary customer and technical support, with the ultimate goal of ensuri

Patient Access Specialist

Greenlight Connections

Oct 2024 - Jan 2025 (4 months)

Under the general supervision of an Operations Manager, the Customer Access Specialist will be providing advanced services to patients, providers, and caregivers on behalf of patients for a specific manufacturer sponsored program, Orencia On-Call/Orencia IV Primary Duties & Responsibilities - Provides advanced services to patients, providers and caregivers. Services could include but not limited to: - Billing and coding support - Claims assistance, tracking and submission - Prior authorization assistance and tracking - Coordination of benefits - Benefit verification result call - Welcome calls - Advanced alternate coverage research - Appeals/Denials - Intakes and reports adverse events as directed. - Provides exceptional customer service to

Client Success Support Specialist

Civitech

May 2024 - Sep 2024 (5 months)

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 400 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy. The Client Success Support Specialist is the contact support person responsible for fielding questions or concerns from voters who receive election-related mail from Civitech and our clients. Responsibilities: - H

Client Success Agent

National Debt Relief, LLC

Feb 2024 - Apr 2024 (3 months)

The Client Success Agent is focused on providing exceptional voice support for our clients who are enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base. Our team drives high satisfaction and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief. Responsibilities include but are not limited to: - Utilizing client relationship management software (Salesforce) to facilitate the process of responding to customer calls and addressing customer concerns - Resolving client inquiries, complex scenarios and concerns with confidence, relation

Patient Engagement Advocate

EyeCare Partners

Oct 2023 - Feb 2024 (5 months)

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. Help patients and SEE yourself as part of the EyeCare Partners team! We are looking for our next Patient Engagement Advocate (Call Center Agent) in our P

Patient Access Representative I (PAR I)

Clinical Health Network For Transformation (CHN)

Apr 2023 - Oct 2023 (7 months)

The primary responsibility of a Patient Access Representative I (PAR I) is to represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner. The PAR I will be responsible for successfully fielding and resolving a large volume of inquiries via phone and other potential contact methods within the Patient Access Center. This will include following communication scripts, scheduling appointments, verifying patient insurance, pre-registering patients for their appointments, screening for alternate funding sources, properly advising patients of service estimates and performing other tasks that allow patients to visit their health center seamlessly. The PAR I will be responsible for evaluating

Student Experience Specialist

Varsity Tutors, a Nerdy Company

Jun 2021 - Jul 2023 (2 years 2 months)

Student Experience Specialists support live large classes by assisting instructors with technical issues, monitoring chat and videos, ensuring a positive learning environment for the students, and closing down the classroom at the end of class. Student Experience Specialists need to be highly organized, punctual, comfortable with online classroom management, ability to multitask, and have strong customer service skills. This is a part-time, remote position and Student Experience Specialists will work closely with our class operations team to ensure a positive learning experience for students. Accomplishments/Accolades
• Spearheaded classroom operations for over 2,000 live classes, managing technical equipment and overseeing online tech

Client Sales Representative

Varsity Tutors, a Nerdy Company

Apr 2021 - Jun 2021 (3 months)

Our Client Service Representatives are responsible for identifying and assessing customers’ needs, resolving customer’s problems and providing excellent service in order to ensure our clients have a positive experience using our products and services.

Educational Sales Consultant

Varsity Tutors, a Nerdy Company

Mar 2021 - Apr 2021 (2 months)

Educational Sales Coordinators will help do outreach calls to prospective students and families who have expressed interest in Varsity Tutors. Using a consultative approach, Educational Sales Coordinators will do a deep dive to understand the student's needs and make product/service recommendations that will help them achieve their learning goals. Educational Sales Coordinators will work closely with our sales and training teams and help ensure a positive experience for our prospective clients.

Tutor

Varsity Tutors, a Nerdy Company

Nov 2020 - Mar 2021 (5 months)

Varsity Tutors is a Live Learning Platform that connects students and professionals to experts in any subject, anywhere, at any time. As a Varsity Tutor, I tutor students of varying age levels, ranging from high school to college and beyond, in alternating topics, such as Pre-Calculus, Biochemistry, and High School Chemistry topics. The most rewarding part of being a Varsity Tutor is being able to help a student reach their goals and seeing them progress from being confused and unsure of their abilities to confident and accomplishing their goals one step at a time. Accomplishments/Accolades
• Strategically cultivated advanced yet comprehensive learning environments for both, high school and college students of diverse backgrounds.

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Resident Assistant

Florida Agricultural and Mechanical University Housing

Aug 2019 - May 2020 (10 months)

Resident Assistants (RAs) play a significant role in the implementation of a FANGS Model. By building relationships with their residents and engaging students in intentional conversations, RAs can identify both individual and community needs. Once individual and community needs are identified, the information can be used to help facilitate additional educational strategies (intentional conversation, campus partner program, community program, etc.) to meet the needs of that individual and/or community. During my time as a Resident assistant in Sampson Hall, I: - Developed an inclusive housing community among 120+ residence and being acknowledged for maximizing positive resident interactions. - Implemented new housing policies and procedures

University of Michigan Health Sciences Career Development Academy (UMHS-CDA) Scholar

Michigan Medicine

May 2019 - Jul 2019 (3 months)

During my time as a scholar in the Michigan Health Sciences Career Development Academy, I participated in and experienced multiple benefits of the program including Having online and in-class Medical College Admission Test (MCAT) courses; Learning strategies to build productive relationships with peers, medical students and faculty mentors; Attending professional development workshops on topics such as professional communication, interviewing, resume/CV preparation, personal statement writing, medical ethics, and social determinants of health (SDoH); Gaining exposure to a world-class clinical environment; and lastly developing in the four competency domains defined by the American Association of Medical Colleges (AAMC): Interpersonal, intra

Diversity and Inclusion Intern

Trinity Health

Jun 2018 - Jul 2018 (2 months)

During my time as an intern in the Office of Diversity & Inclusion at Trinity Health under the leadership of Ms. Cassandra Willis-Abner (VP of Diversity and Inclusion), I was able to add value to the organization in multiple ways. I helped established and developed Trinity Health’s Internal Mentor Program Database where I: created a running list of names, phone numbers, email address, etc. of mentor and mentees in the program, analyzed and displayed data on key aspects of mentee/mentor makeup regarding race/ethnicity, gender, and years of experience, and categorized the data according to Regional Health Ministries (RHM’s), Human Resource Ministry Service Area (HRMSA’s), and other sections such as Trinity Health at Home (THAH), Trinity Healt

University of Michigan Summer Enrichment Program (SEP) Intern

University of Michigan School of Public Health

May 2018 - Jul 2018 (3 months)

The UM SEP is an 8-week comprehensive experience for undergraduate students who are committed to eliminating health inequalities. The program provides students with work experience, graduate-level lectures, site visits to health organizations, community outreach projects, networking opportunities, and preparation for graduate school, including a GRE course.

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University of Louisville SHPEP Scholar

Summer Health Professions Education Program (SHPEP)

Jun 2017 - Jul 2017 (2 months)

During SHPEP at the University of Louisville, I engaged in both academic enrichment through a course specifically designed around Organic Chemistry, Physiology, Biochemistry, and some Physics as well as professional development and advisement through the wonderful staff at the U of L. Gained lifelong connections with other pre-medical, pre-dental, and pre-pharmacy scholars from universities all throughout the United States.

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Bank of America Student Leader Intern

Louis L. Valentine Boys and Girls Club

Jun 2016 - Aug 2016 (3 months)

Boys & Girls Clubs of Chicago's mission is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. As apart of the Bank of America Student Leaders Program and an intern at the Valentine Boys and Girls Club, I supervised and coordinated Small Bites Nutritional Program as well as leading groups of children through various activities regarding how to prepare healthy meals. Gained valuable interpersonal skills and childcare experience.

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Student Leader

Bank of America Student Leaders Program

Jun 2016 - Aug 2016 (3 months)

Every year, through our Student Leaders program we help connect 225 community-minded high school juniors and seniors to employment, skills development, and service. They’re awarded paid summer internships with local nonprofits such as Boys and Girls Clubs of America and participate in a national leadership summit in Washington, D.C. The Student Leaders Summit focuses on skill building and creating a more civically engaged society. Student Leaders is part of our ongoing commitment to preparing young people for a brighter future. If you or someone you know have a passion for improving the community. As a Student Leader, you will participate in an eight-week paid internship at a local nonprofit organization where you will learn first-hand abou

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Isaiah Walker

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