Maria Victoria Martinez

Virtual Support Services

eLance

Jun 2009 - Current (17 years 4 months)

Owner | Manager MVM Enterprises Virtual Support Services

Virtual Support Services

oDesk

Mar 2008 - Current (18 years 7 months)

Owner | Manager MVM Enterprises

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Customer Service Representative

Astrology Answers

May 2014 - Dec 2016 (2 years 8 months)

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Bilingual Legal Assistant | Interpreter | Translator | Virtual

Lawgena Lawyers

Feb 2013 - Apr 2014 (1 year 3 months)

~~~Lawgena Lawyers Specializes in Family Law~~~ o Answer | initiate | monitor | reply to chat requests, emails, telephone calls, voice mails o Convert final draft of documents to .pdf ensuring compliance with court approved format o Create | maintain | update client folders using Google Drive and Google Sites o Create templates with pleading lines | personalized footer adding law firm address and logo ensuring court approved format is maintained o Interpretation | Translation of fact finding consultations | depositions | declarations o Maintain | Update office calendars Google Apps o Payment collection | follow-up | processing o Prepare drafts using information from Confidential Information Form, declarations, depositions, notes from counse

Global Account Manager | Virtual

Placidway Medical Tourism

Jan 2010 - Nov 2012 (2 years 11 months)

o Connect prospective client with appropriate service provider to finalize the deal o Contact service providers to ensure provider has all of the information needed to provide the appropriate price and treatment plan o Contact warm prospects via email & telephone to conduct needs analysis o Interpretation and Translation, along with Evaluation of translated documents o Develop and solidify relationship with service providers and prospects o Maintain regular contact with prospects and providers during and after the deal is finalize o Responsible for assisting in training and supervising American Region virtual staff of 6 CSR o Responsible for closing sales, individual and corporate, via telephone and email Show less

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Independent Lead Generator for Mexico | Virtual | Contract

Yamasaki Optical Technology

Nov 2009 - Apr 2010 (6 months)

Assist Yamasaki Global Sales Director in expanding its extensive world-wide service seeking exclusive distributors in Mexico to represent the Yamasaki brand of Test & Measurement Equipment and other Fiber Optic Products. o Direct Marketing - B2B o Generate | Respond emails - B2B o Lead Generation - B2B o Telemarketing - B2B o Web Research - B2B “Maria is a very professional worker who is committed and plans her work well. She had no experience in our industry and limited experience doing exactly what we were looking for, nonetheless she worked hard and gave it her best go which is all we could ask for. The result we achieved was close to what we asked for in the end and gives us a base to move further. Thanks for your help Maria” — yamasaki

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Technical Support Representative | Virtual | Contract

Service Pro.net, Inc.

Jul 2008 - Jan 2009 (7 months)

http://www.theservicepro.net o Provide technical support for proprietary & various windows based software, via chat, email and phones

Web Search Evaluator | Virtual | Part Time | Contract

Lionbridge

Jun 2008 - Nov 2008 (6 months)

http://www.lionbridge.com/lionbridge.htm o Judge and Rate Google and Microsoft Internet search query results in Spanish to ensure accuracy and relevancy for users conducting search queries from Mexico

Patient Follow-Up | In-House | Manager

Sanoviv Medical Institute

Mar 2003 - Apr 2008 (5 years 2 months)

http://www.sanoviv.com o Created in a team environment the follow-up program including procedures & forms o Ensure each request received is routed appropriately after conducting needs analysis o Ensure patients are following their personalized home program o Ensure patients receive follow-up consultations at the appropriate intervals o Ensure that patients receive timely & appropriate response to their requests via email, fax, or telephone o Ensure written response provided by the staff is complete & grammatically correct o Interpretation and Translation, along with Evaluation of translated documents o Maintain and update the patient database o P

Operations Office Manager | In-House

First 5 LA

Mar 2000 - Nov 2002 (2 years 9 months)

http://www.first5la.org o Coordinate in a team environment the temporary & permanent office move o In a team environment, design public service flyers & brochures in Spanish & English o Interpretation and Translation, along with Evaluation of translated documents o Main contact person for resolving technical issues with General Office Equipment, PC Hardware, Software and the Nortel BCM Telephone & Voice Mail System o Maintain & create the client databases of the organization o Provide training on the efficient use of General Office Equipment, PC Hardware, Software, Nortel BCM Telephone & Voice Mail System and Pitney Bowes Mail equipment o Refer

Technical Design Specialist Enterprise Business Customers | In-House

Nokia

Apr 1999 - Mar 2000 (1 year)

o Define, test, & assist with implementation of Lucent Telecom & Octel Voice Mail Systems o In a team environment, design & develop technical specifications for both systems o Introduction, Training of new technology & services to clients & co-workers o Prepare & present product & training material to clients & co-workers o Provide Second & Third Tier Technical Support to clients & co-workers

Technical Support Specialist for Enterprise Customers | Telecommute

Nokia

Mar 1998 - Mar 1999 (1 year 1 month)

o Design & implement Simple|Enhanced Programming for Octel Voice Mail Systems o Prepare & provide training materials to clients & co-workers on integration & support issues o Provide Second & Third Tier Technical Support o Serve as the main contact point for installation requests, problem escalations, & resolutions

Spanish Interpreter | Virtual | Contract

LanguageLine Solutions

Jul 1997 - Mar 1998 (9 months)

o Continuous Interpreter English | Spanish | English with doctors, hospitals, personal calls, 911, police.

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Office Coordinator | Sr. Project Assistant | In-House

The Los Angeles Alliance For A Drug Free Community

May 1993 - Mar 1998 (4 years 11 months)

o Coordinate in a team environment the temporary & permanent office move o In a team environment, design public service flyers & brochures in Spanish & English o Interpretation and Translation, along with Evaluation of translated documents o Main contact person for resolving technical issues with General Office Equipment, PC Hardware, Software and the Nortel BCM Telephone & Voice Mail System o Maintain & create the client databases of the organization o Provide training on the efficient use of General Office Equipment, PC Hardware, Software, Nortel BCM Telephone & Voice Mail System and Pitney Bowes Mail equipment o Refer to outside contractor’s issues unable to resolve personally o Supervision of mail-room, supply room, & reception area per

Collection Manager | In-House

Otis Spunkmeyer

Nov 1991 - May 1993 (1 year 7 months)

Collection Manager

Executive Assistant to Clinic Director | In-House

Clínica Monseñor Oscar A Romero

Jan 1991 - Nov 1991 (11 months)

Accounts Manager Enterprise & Small Business | In-House

Pacific Bell

Sep 1980 - Nov 1990 (10 years 3 months)

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Program Technician | In-House

California Department of Motor Vehicles

Apr 1978 - Jan 1980 (1 year 10 months)

Customer Service Representative | In-House

Social Security Administration

Nov 1975 - Feb 1978 (2 years 4 months)

Personnel Records Specialist

US ARMY

Sep 1972 - Feb 1975 (2 years 6 months)

Librarian's Assistant | Student

Hawthorne High School

Sep 1969 - Jun 1972 (2 years 10 months)

Maria Victoria Martinez

About

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Timeline

Résumé

Maria Victoria Martinez

About

Detail

Behavioral traits