Angela Wauthier
Angela Wauthier
About
Detail
Head of Customer Success
Las Vegas, Nevada, United States
I've spent 10 years inside scaling companies — building the systems, teams, and infrastructure that let founders focus on growth instead of fires.
My background spans SaaS, healthcare, e-commerce, and B2B services. I've built CS functions from scratch, systematized 50-brand portfolios for acquisition, preserved $300K+ in ARR through churn intervention, and cut onboarding time in half. The through-line in all of it: I come in, own the problem, and leave things better than I found them.
I hold a Master's in Mass Media & Journalism and a Bachelor's in Communications — which means I build things that work and communicate why they matter.
Outside of work I compete in West Coast Swing and believe in 1% better every day.
What I've done:
— Built and led CS teams through hypergrowth with 100% personal retention
— Systematized 50-brand portfolio from chaos to acquisition-ready in 6 months
— Preserved $300K+ ARR through enterprise churn intervention
— Rebuilt CSM onboarding infrastructure cutting time-to-value from 120 to 60 days
— Built 247 SOPs across operations, CS, and revenue functions
— LLM Analyst at Scale AI — evaluated 2,000+ model outputs
Tools: Salesforce · HubSpot · Gainsight · ChurnZero · Notion · Asana · ClickUp · Zapier · Intercom · Mixpanel · Tableau · Looker · Marketo · Klaviyo · Shopify Plus · Claude · GPT-4
My background spans SaaS, healthcare, e-commerce, and B2B services. I've built CS functions from scratch, systematized 50-brand portfolios for acquisition, preserved $300K+ in ARR through churn intervention, and cut onboarding time in half. The through-line in all of it: I come in, own the problem, and leave things better than I found them.
I hold a Master's in Mass Media & Journalism and a Bachelor's in Communications — which means I build things that work and communicate why they matter.
Outside of work I compete in West Coast Swing and believe in 1% better every day.
What I've done:
— Built and led CS teams through hypergrowth with 100% personal retention
— Systematized 50-brand portfolio from chaos to acquisition-ready in 6 months
— Preserved $300K+ ARR through enterprise churn intervention
— Rebuilt CSM onboarding infrastructure cutting time-to-value from 120 to 60 days
— Built 247 SOPs across operations, CS, and revenue functions
— LLM Analyst at Scale AI — evaluated 2,000+ model outputs
Tools: Salesforce · HubSpot · Gainsight · ChurnZero · Notion · Asana · ClickUp · Zapier · Intercom · Mixpanel · Tableau · Looker · Marketo · Klaviyo · Shopify Plus · Claude · GPT-4
