Patricia Knepper
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Customer Service/Collections
Salt Lake City, Utah, United States
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Full-time jobs
Résumé
Jobs
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Customer Service RepresentativeUniFirst CorporationAug 2022 - Current (4 years 2 months)Work with the drivers on making changes on their accounts/people on the account. Scan documents daily. Answer incoming calls from accounts and corporate customer service to assist with questions or problems on their account. Type up write off's ,move balance forms, accounts receivable, work with collections. Email/call accounts to keep them within credit terms, set up payment arrangements or take credit card payments over the phone.- Accounts Receivable Collection SpecialistMeadow Gold DairyDec 2016 - Current (9 years 10 months)Currently go over aging on accounts for SLC, Vegas & St. George area. My goal is keeping the accounts within their credit terms. I assist in getting copies of invoices, re-sending invoices via EDI, updating purchase order numbers on invoices, initiate payment on invoices with credit card accounts and ACH accounts, send reports to accounts needed and log on to portals for various companies to pull off back up information on deductions.
- Business RelationsBetter Business Bureau Serving Central California and Inland Empire CountiesSep 2016 - Oct 2016 (2 months)Work with business to see if they qualify for accreditation with the BBB.
- Pre-Service Patient Financial AdvocateUniversity of Utah Hospitals and ClinicsApr 2014 - Aug 2016 (2 years 5 months)I help assist those who are unfunded with upcoming surgeries,office procedures or radiology appointments. I provide estimates, explain our self-pay policy and screen the patient to see if they qualify for Medicaid, Cobra, VA or the Affordable Care Act. I take inbound calls as well as have Work Queues that I work on a daily basis. In working with these accounts I also attempt to collect on these.
- Inside SalesUPS FreightMay 2005 - Nov 2012 (7 years 7 months)Conducted sales calls to existing and potential customers to maintain and grow freight customer business and revenue. This position builds and maintains customer relationships and also seeks to develop new business opportunities for providing customer solutions and services. Other duties include: Determine customer discount percentages and services Complete and submit customer pricing requests for internal review Conduct pricing negotiations Review agreements. terms, charges and discount with customers Conduct customer follow-up calls after shipments and maintain regular customer contact Respond to and resolve customer issues and concerns Show less
- Customer ServiceFranklinCoveyJul 2000 - Apr 2004 (3 years 10 months)Received inbound calls from new and existing customers to help answer questions on products from the company catalog, place orders and guide them through the process of how the Franklin system worked. Other duties
• Resolved billing issues
• Educated on planning your time
• Tracked current orders - Health Unit CoordinatorIntermountain HealthcareDec 1999 - Apr 2000 (5 months)Worked throughout the IHC network, in the Float Pool program where I assisted physicians and the nursing staff to work together on the healthcare of the patient in this fast pace environment. While with the program I worked on the following units: Medical/Surgical, Oncology and Thoracic.
Education
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- TTimken Vocational High School — Diploma, General StudiesTimken Vocational High SchoolJan 1978 - Dec 1981 (4 years)