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Bryce Russell

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Sr. Sales Systems Administrator at PagerDuty
Seattle, Washington, United States

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Résumé


Jobs verified_user 0% verified
  • Superhuman
    Senior Salesforce Administrator
    Superhuman
    Jan 2026 - Current (10 months)
  • PitchBook
    Sr. Salesforce Administrator
    PitchBook
    Jan 2025 - Jan 2026 (1 year 1 month)
    • Implemented a full SDLC framework using Gearset, improving deployment reliability and auditability.
    • Partnered with global teams to execute complex multi-sandbox releases with minimal downtime.
    • Promoted efficient build practices in Flows and metadata management for scalability and SOX readiness.
    • Co-led persona-based permission design and ITGC controls to strengthen compliance and data security.
    • Recognized as a go-to resource for resolving deployment blockers and cross-team pipeline conflicts.
  • PagerDuty
    Senior Sales Systems Administrator
    PagerDuty
    May 2020 - Mar 2024 (3 years 11 months)
    • Coached and mentored junior CRM admins and analysts to improve deployment quality and process documentation.
    • Owned Salesforce roadmap delivery across Sales, Marketing, and RevOps functions, balancing speed and governance.
    • Configured CPQ, quote logic, and approval flows to improve quote accuracy and time-to-close.
    • Implemented Einstein Chatbot with NLP intent training to streamline Service Cloud support workflows.
    • Led Flosum integration and audit-ready reporting, improving deployment accuracy.
    • Reduced Salesforce technical debt through system cleanup, standardized flows, and documentation discipline.
  • CoreSite
    Senior Salesforce Administrator
    CoreSite
    Jun 2018 - May 2020 (2 years)
    • Delivered feature enhancements that reduced user error by ~15% within 3 months.
    • Managed a 500+ user Salesforce org with >90% data accuracy and smooth change communications.
    • Collaborated on CPQ optimization and automation with Scrum teams to improve sales efficiency.
  • Wowza Media Systems
    Salesforce Advanced Administrator & Business Operations/Customer Success Analyst
    Wowza Media Systems
    May 2013 - Jun 2018 (5 years 2 months)
    • Led company-wide Salesforce deployment and migration from Classic to Lightning.
    • Designed dashboards and analytics for executive insight into sales performance and compensation accuracy.
    • Partnered with Customer Success leadership to surface upsell and cross-sell opportunities via CRM data.
Education verified_user 0% verified
  • U
    University of Denver - Daniels College of Business — International Master of Business Administration International Busin
  • Metropolitan State University of Denver
    Metropolitan State University of Denver — Bachelor of Science Marketing
    Metropolitan State University of Denver
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