Giancarlo Salvo
About
Detail
Managing Partner
Fort Lauderdale, Florida, United States
Résumé
Jobs
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Senior Advisor Medicare StrategyClaro InsuranceJul 2023 - Current (3 years 4 months)- UManaging PartnerUnited Health Agency LLCApr 2023 - Current (3 years 7 months)
- Vice President of Sales & DistributionUnitedHealth GroupMay 2016 - Apr 2023 (7 years)Responsible for distribution channels alignment, portfolio sales , and growth targets across the South Florida market. Managing resources to achieve business goals.
- Sales Director - Medicare & RetirementUnitedHealth GroupJun 2011 - May 2015 (4 years)Responsible for aligning resources with distribution channels to achieve sales & compliance goals.
- National Director Field OperationsUnited HealthcareJan 2005 - May 2010 (5 years 5 months)Lead developer in the strategy and implementation of a distribution channel based on exclusive independently contracted agents. Execution of office model, agreement, recruitment strategy, agent on-boarding, service, training, and value proposition.
This channel initiated as a pilot across four states in 2006 with just over 100 agents and becoming a national sales force with over 3,400 agents across all markets, delivering 22% of the total Medicare sales in 2008 and 2009. - Dual elegible unit, Regional ManagerUnited HealthcareFeb 2003 - Dec 2005 (2 years 11 months)Researched Medicaid eligibility policies and operating procedures in order to
implement a new dual eligible department in South Florida, Tampa. Alabama and
Ohio sites
• Developed processes and workflows in coordination with corporate compliance’s office and the southeast region sites, in order to implement a multi-state outreach program to the dual eligible population
• Actively participated on the filing for approval with central and regional CMS offices
• Developed, managed and foster government relations at the state and county levels
• Negotiated an agreement with the Dade county (FL) to centralize one point of entry for the Medicare Buy-In application
• Developed collateral material as well as polici - SManaging Director of OperationsSocial Services CoordinatorsJan 2000 - Dec 2002 (3 years)Social Service Coordinators contracts with Medicare/Medicaid Managed Care Organization to enhance revenues and maximize profits on existing books of business while capitalizing on corporate resources
• One of four principals that conceptualized and launched this business venture
• Active participation on the annual net revenues increase by an average $7.5M for various national managed care organizations.
• Assisted on the development and management of a large Florida-based call center serving members throughout the U.S.
• Directed overall operations. Determined performance objectives/metrics and defined tools to measure progress to ensure consistent achievement of business objectives.
• Collaborated on the research - HNational Director, Medicare Customer Service & EnrollmentHIP Health Plans of FloridaMar 1998 - Mar 2000 (2 years 1 month)Re-engineered enrollment and customer services processes through benchmarking with external and internal customers/partners to achieve corporate goals.
Managed 100+-seat call center, maintaining consistent low average speed of answer without compromising quality of service.
Developed a Dual Eligible department that generated $ 7M in profits the first year.
Developed training, work process, policies, procedures, workflows and compliance manuals.
Successfully represented enrollment and customer service departments at several Health Care Financing Administration and Department of Insurance audits.
Gained strong experience making high-level technical and processing decisions, as well as solid understanding of automation - USupervisor, Medicare Retention UnitUnited Healthcare of IllinoisJan 1992 - Dec 1998 (7 years)Developed and implemented a Dual Eligible program's enrollment process as a retention tool.
Responsible for Training and assisting all representatives charged with retaining members.
Developed and implemented retention strategies designed to educate new members on accessing their health care benefits.
Trained marketing and customer service departments on Medicaid benefits and how best to serve those beneficiaries.
Consistently met and exceeded retention objectives.
Formulated and tabulated reports
Education
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- BS Business Administration, Business administration & MarketingUniversity of Buenos AiresJan 1976 - Dec 1980 (5 years)Fluent languages, Italian & Spanish