Ricardo Cueto

With over 12 years of experience in the BPO industry, I've built my career across customer service, sales, healthcare insurance, escalations, telecommunications, and hospitality. These years have taught me that leading with empathy, a results-driven mindset, and strategic vision makes all the difference!

For the past 7 years, I’ve successfully led teams of up to 25 people, cultivating high-performance cultures, promoting continuous learning, and driving collective engagement to achieve ambitious goals. I’ve been consistently recognized as a Top Performer, a reflection of my commitment to operational excellence and customer satisfaction.

I hold a Bachelor's Degree in Spanish Language Education from the University of Córdoba, which has equipped me with strong communication skills that complement my passion for leadership and team development.

I'm certified in:
- Lean Six Sigma Yellow Belt
- Agile Coach
- Scrum Master Foundation
📚 Currently pursuing a certification in Project Management to further strengthen my strategic profile.

I see myself as a guide for both personal and business growth, bringing a motivated attitude, adaptability to Agile environments, and the ability to thrive in fast-paced settings. My strengths lie in data analysis and creative problem-solving, always focused on overcoming challenges with innovative solutions.

My leadership style is rooted in trust, autonomy, and cross-functional collaboration. I’m always seeking new opportunities to empower talent, improve efficiency, and drive transformation through a human-centered and impact-oriented approach.

Let's connect!