Vice President Slot and Security Operations
BALLYS ATLANTIC CITY
Nov 2005 - Apr 2010 (4 years 6 months)
Boost productivity of personnel to increase profitability of operations; recruit and train managers, supervisors and staff
Handle ongoing team development and performance evaluation to maintain delivery of superior guest service; serve on executive regional hiring panel
Ensure safety and security protocols are properly carried out to protect guests, staff and assets
Launch and direct projects to completion, successfully bringing in on time and under budget
Create monthly slot performance reports; advise GM weekly on service goals and accomplishments
Spearhead service excellence initiative, implementing and training staff on successful delivery
Assembled mobilization team and set performance standards to ensure adequate management of heavy