Dan Kerber

Dan Kerber

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Vice President, Service Delivery & Operations
United States

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Jobs verified_user 0% verified
  • Beghou
    Vice President, Service Delivery & Operations
    Beghou
    Jan 2026 - Current (8 months)
    Implement operations and delivery mechanisms to enable scale, improve efficiency, and uphold Beghou’s high standards on client excellence.
  • Baylor Scott  White Health
    Vice President, HR Operations & Workforce Planning
    Baylor Scott White Health
    Jan 2024 - Jan 2025 (1 year 1 month)
    Lead operations for HR and Talent organizations, driving efficiency, productivity, innovation, and performance across all People functions. Implemented comprehensive workforce planning approach for 50,000+ employees at over 1,000 facilities across Texas. -Lead 50-person HRIS and employee support organization that executed transformative HR initiatives, using automation and analytics to reduce 30,000+ hours of manual effort per year across 30 HR processes -Established monthly operational review cadence and reports covering key talent acquisition metrics including recruiter utilization, cost per hire, hiring velocity, and candidate close rates -Led development of system-wide workforce planning approach; created forecasting model for recruiter
  • Amazon Web Services AWS
    Head of Professional Svs Business Operations, Strategic Industries
    Amazon Web Services AWS
    Jan 2021 - Jan 2024 (3 years 1 month)
    Led operations and growth initiatives for new global Business Development and Strategic Industries segment (BDSI). Led team of 36 employees supporting end-to-end order-to-cash operations for a business with over $500M in revenue and 2,100 employees in 29 countries. Managed rhythm of key business activities including weekly, monthly, and quarterly business reviews, annual financial planning and goal setting, and monthly sales and revenue forecasting. Served as a strategic advisor to the business, inspecting financial, sales, and delivery performance across eight unique industry groups. -Brought together six disparate Business Operations teams into a consolidated organization with consistent tenets and operating cadences -Worked with Recruiti
  • Ericsson
    VP, Business Operations, Digital Services North America
    Ericsson
    Jan 2017 - Jan 2021 (4 years 1 month)
    Head of Operations for $1B systems integration business with world-class margins. Provided business insight from financial and operational metrics and trends to guide business owners and drive governance decisions. -Reduced annual cost by $165M (35%) over three years on flat revenue while achieving sales growth in new portfolio -Created data-driven resource demand planning process and models, improving accuracy on headcount forecasts by 52% for team of 1,000 onshore employees and 1,200 offshore -Established governance program for $350M budget with annual spending variance under 1% -Created new cost reporting and analysis methodology providing holistic view of all components of cost, allowing direct analysis between Market Areas and Domains
  • Ericsson
    Head of Agile Center of Excellence
    Ericsson
    Jan 2015 - Jan 2017 (2 years 1 month)
    Led transformation to a scaled agile delivery methodology for Ericsson Digital Services in North America. Defined and implemented a large-scale agile delivery methodology based on the Scaled Agile Framework® (SAFe 4.0), providing training and field-proven tools and processes to support the full customer engagement life cycle from presales to production. To build on the team’s successes in North America, the entire team was moved in 2017 under a global group to leverage the approach across all Market Areas in Ericsson. -Recruited and trained senior Agile delivery and coaching team and DevOps architecture delivery team -Created customized, Ericsson-branded methodology for Scaled Agile Delivery (ESAM) -Trained and certified over 700 Ericsson e
  • Neudesic
    Director, Professional Development
    Neudesic
    Jan 2013 - Jan 2015 (2 years 1 month)
    Direct manager for 50-person team of Microsoft-certified consultants. Led inspection of key operational targets including utilization, hiring, on-boarding efficiency, and consultant performance. Partnered with Sales organization to create resource forecasting model based on sales pipeline across six solution domains. Reviewed SOWs to ensure viable staffing models, delivery timelines, and risk mitigation plans.
  • Comverse
    AVP of Application Development
    Comverse
    Jan 2009 - Jan 2013 (4 years 1 month)
    Managed 120-person software development organization with employees in 10 offices globally. Oversaw all aspects of development for multiple, concurrent releases of Comverse’s flagship BSS software suite to meet aggressive, customer-driven product timelines. -Established a culture of quality-oriented software development, emphasizing end-to-end, performance-aware software design and test-driven development (TDD). Improved schedule predictability, increased new feature pass rate by 15%, and reduced defect fix failure rate by 40%. -Reduced voluntary attrition rate from 15% to under 7% for three consecutive years, with limited compensation increases over that period -Operationalized external support team processes and made customer support ro
  • Perficient Inc
    Director, Solutions Delivery
    Perficient Inc
    Jan 1997 - Jan 2009 (12 years 1 month)
    Account and Project Manager for large, complex client engagements. Managed client engagements consisting of 100+ on-shore / off-shore resources. Oversaw content creation and application of agile delivery methodology. Achieved CMMI Level 3 certification in our Hangzhou, China office, a first for an IT services company in China using an agile delivery methodology.
Education verified_user 0% verified
  • Devry University
    BS, Computer Information Systems
    Devry University
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