Dan Kerber
Dan Kerber
About
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Vice President, Service Delivery & Operations
United States
I am a highly accomplished and results-driven operations and delivery executive with a proven record of building scalable people and business systems that enable growth, innovation, and performance. With deep expertise spanning workforce planning, organizational transformation, business operations, and financial performance optimization, I bring a unique ability to connect enterprise strategy with execution—ensuring that people, process, and performance work in harmony.
Throughout my career, I have led large, complex organizations through pivotal moments of transformation and growth. At Baylor Scott & White Health, I guided workforce planning and HR operations for more than 50,000 employees, aligning talent capacity and capability with the system’s strategic vision. Previously, as Head of Business Operations and Practice Development at Amazon Web Services, I scaled a $500M global professional services business unit across 29 countries, driving cross-functional collaboration, operational excellence, and sustained margin improvement. Earlier in my career, I helped Ericsson North America achieve world-class delivery and margin performance and embed agile methodologies enterprise-wide.
I am known for fostering collaborative, data-driven, and high-performing environments that empower leaders and teams to exceed expectations. I thrive on simplifying complexity, transforming systems, and unlocking the potential of people and organizations alike.