Ferdelita Llamas

Ferdelita Llamas

About

Detail

HR-Assistant
Quezon City, Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Move Your Business Virtual Employment Agency
    Human Resources Assistant
    Move Your Business Virtual Employment Agency
    Mar 2025 - Current (1 year 7 months)
  • Move
    Training Coordinator
    Move
    Jan 2025 - Apr 2025 (4 months)
  • R RCM
    Patient Advocate
    R RCM
    Nov 2023 - Jan 2025 (1 year 3 months)
    Tasked to answer inquiries from patients about their medical bills.
  • Reed Elsevier Philippines
    Operations Team Lead
    Reed Elsevier Philippines
    Apr 2020 - Dec 2022 (2 years 9 months)
    Tasked to provide assistance to operations supervisor in team management.
  • QA World
    Virtual Assistant - Customer Service (Quality)
    QA World
    Jun 2018 - Jun 2022 (4 years 1 month)
    Auditing transcribed calls to ensure that all applicable skills are met for a particular campaign.
  • Reed Elsevier Philippines
    Customer Support Specialist
    Reed Elsevier Philippines
    Oct 2016 - Apr 2020 (3 years 7 months)
    Trained for outbound calls and data entry for verification. Also handled training for one of data entry processes
  • TaskUs
    Customer Support
    TaskUs
    Apr 2016 - Oct 2016 (7 months)
    Customer support currently handling general inquiries for a non-traditional car rental agency via calls and/or email
  • Tech Mahindra
    Customer Service Representative
    Tech Mahindra
    Sep 2015 - Jan 2016 (5 months)
    Customer service professional handling billing inquiries for a healthcare account via calls.
  • Genpact
    Customer Service Representative
    Genpact
    Mar 2011 - May 2015 (4 years 3 months)
    Customer service associate handling general inquiries for a healthcare account via calls and/or email.
  • A
    Customer Service Team Lead
    APAC Customer Services
    Nov 2008 - Nov 2011 (3 years 1 month)
    Primary function was to drive performance of a team to meet client standards.  Responsibilities include monitoring associates, provide coaching/feedback and implementation of disciplinary sanctions. Also efficient on administrative tasks as instructed by immediate supervisor.
  • A
    Customer Service Representative
    APAC Customer Services Inc
    Aug 2007 - Nov 2008 (1 year 4 months)
    Worked for a healthcare account, primarily for a prescription benefit manager.  Primary function is to answer general inquiries pertaining to their benefits, order taking and plan design inquiries.
  • A
    Customer Service Team Lead
    Advance Contact Solutions
    Jan 2005 - May 2007 (2 years 5 months)
    Primary responsibility was to drive performance of a team to meet client standards. Responsibilities include monitoring associates, provide coaching/feedback and implementation of disciplinary sanctions. Also efficient on administrative tasks as instructed by immediate supervisor.
  • A
    Customer Service Representative
    Advance Contact Solutions
    Jan 2004 - Jan 2005 (1 year 1 month)
    Customer service representative for a satellite entertainment provider. Responsibilities include answering general customer service inquiries such as billing, program inquiries. Also handled minor technical trouble shooting.
Education verified_user 0% verified
  • STI College
    Bachelor of Education - Computer Education, Computer Science
    STI College
    Jan 2003 - Dec 2005 (3 years)
This is a community-created genome.