Kevin Dixon

Manager, Enterprise Security Engineering

TRM Labs

Jun 2025 - Current (1 year 3 months)

Manager Endpoint Engineering

CDW

May 2024 - Jun 2025 (1 year 2 months)

Leading the modernization of enterprise endpoint management by driving organization-wide initiatives to reduce manual processes, bolster the security posture, and provide a world class coworker experience. I stay continually focused on creating IT policies and procedures that strike the right balance between productivity and security. I manage and mentor a team of skilled IT engineers, ensuring seamless project execution and continuous innovation that provides real business value and empowers our coworkers. - Defined strategic objectives and the yearly roadmap for a team of 6 endpoint engineers. - Negotiated vendor contracts for multi-year deals. - Implemented a cross-team skills matrix to identify gaps in our teams' abilities, which led

Staff IT Architect

Greenlight

Apr 2022 - May 2024 (2 years 2 months)

As a Staff IT Architect at Greenlight, I am committed to creating and implementing innovative solutions that enhance our organization's IT policies and procedures, promote a culture of curiosity among our support staff, and foster strong engagement with stakeholders across the company. - Led the effort to re-build our engineering organizations mentorship program, focusing on inclusive mentorship ideology and pairing mentees with their best fit for a mentor. Working closely with our people operations teams and Engineering leadership. - Evolved our company wide changes utilizing Automated Device Enrollment & Autopilot configurations, resulting in improved onboard experience for users on macOS and Windows. - Developed and implemented a mo

Sr. Manager, End User Engineering

Equifax

May 2020 - Apr 2022 (2 years)

In this role, I was entrusted with the task of ensuring attainment of combined organizational objective by providing leadership and expert-level support to the end-user engineering department: Workstation, Audio Visual, and Mobility. Enabling fulfillment of industry-specific best practices and security policies for all projects by developing and sustaining long-lasting relationships with administrators, user personnel, and vendors via effective communication. Contributing in expansion of the technologist's expertise and support capabilities by creating goal-driven methods. Liaising among business partners for effective management of a continuous improvement culture, influencing the decisions across multiple countries/business units. Streaml

End User Computing Architect

Equifax

Dec 2018 - May 2020 (1 year 6 months)

Leveraging exceptional professionalism, I was assigned with the responsibilities of overseeing all activities involved in design, improvement, and deployment of the end-user computer platform and infrastructure. Ensuring timely maintenance of all Windows and macOS images and software packaging by leading and guiding team of desktop engineers. Enabling delivery of excellent technical support by steering efforts as technical buffer among other business units and the teams. Communicating up to date information on scope, cost, schedule, and quality by drafting regular and detailed status/progress reports. My key achievement is as follow: • Enhanced operational performance by uncovering areas business processes improvement and providing effectiv

Regional Technology Manager

Sharecare

Jun 2018 - Dec 2018 (7 months)

My duties comprised of ensuring on time resolution of technical issues by supervising and guiding high-performance team of level 1-3 help desk technicians and engineers during significant projects, including a Windows 10 Migration, a Domain Migration, and a 1000 End User device refresh. Revamping the company's systems setup to improve working performance. Fostering alignment of server hardware, operating systems, software, and procedures with organizational standards and strategic business plan to achieve shared vision. Below listed are my core accomplishments: • Automated repetitive issues leading to reduction of ticket counts. • Improved staff retention rate in support organizations by directing the restoration of company best practices.

Systems Administrator

Sharecare

Jun 2016 - Dec 2018 (2 years 7 months)

Learning new skills and a curious mind lead me to being promoted into a system administrator role. I assumed ownership of multiple infrastructure projects to ensure proper documentation, configuration, and monitoring (see major projects section). Roles and responsibilities included: - Provide assistance with escalated issues from our help desk team - Perform monthly patching for production servers - Perform maintenance tasks in data centers on our equipment - Provided support for Active Directory and Office365 issues Major Projects: - Configured a new PRTG instance for server monitoring to be used by our IT, network, and security teams - Developed processes to be followed by staff for sensor creation and acknowledgements - Conf

Helpdesk Support Engineer

Sharecare

Dec 2014 - Jun 2016 (1 year 7 months)

- Helped create and maintain users in Office365 - Supported remote users with hardware and software related issues - Performed audit tasks for our Office365 environment - Transitioned license keys from kwoksys to KACE - Support the executive leadership team as needed

Desktop support analyst at digital insight

Insight Global

Sep 2014 - Dec 2014 (4 months)

Provided macOS and Windows desktop support, internal customer service, and delivered a new macOS deployment solution. - Successfully delivered a deploy studio server to provision Macs across the organization (minimized build time from 5 hours to 30 minutes) - Maintained a high level of satisfaction in Hardware and software support for multiple business units, internal applications, and multiple device types (Multi function printers, workstations, mobile devices) - Utilized Landesk and Logmein Rescue to provide support to the remote workforce - Assisted with password resets in Active Directory and account problems within Office365

System Support Analyst

The Weather Channel

Aug 2012 - Sep 2014 (2 years 2 months)

Utilizing my technical troubleshooting and diagnostic mindset, I worked to ensure day to day satisfaction from our colleagues with their technology stack. Worked with other technicians to provide world-class desktop support across multiple teams including our executive staff and on screen personalities. - Worked with the Employee Enablement group to provide on location support for office moves and new office openings - Configured google chrome boxes in conference rooms to provide meeting capabilities - Delivered a solution that would allow on screen personalities to utilize chrome books that were using remote software to access a windows only application - Performed hardware and software installations while providing high-level customer c

Apple service technician

PeachMac

Dec 2010 - Aug 2012 (1 year 9 months)

- Generating opening and closing reports each day - Checking customers machines in to the department - Preformed all hardware and software repairs and diagnostics - Providing on-site service to small businesses and consumers - Writing technical documentation on processes and procedures to be implemented in the company - Providing customers with appropriate service solutions - Ran the top Service Department in the company for 3 quarters in a row (including revenue per service order, labor attach rate, and customer satisfaction)

Night auditor

Hampton Inn

Oct 2009 - Dec 2010 (1 year 3 months)

- Analyzing all reports for the hotel and charging rooms overnight - Dedicated to providing world class customer service - Booked reservations for guests over the phone and in person - Provided customer’s with basic computer troubleshooting when they could not connect to our network over the phone and in person

Specialist

Apple

May 2008 - Oct 2009 (1 year 6 months)

- Helping customers in a one to one based atmosphere and giving them extraordinary customer service - Checking customers in for their reservations - Helped with all the visual aspects in the store including: keeping cables managed, keeping computers up to date with all of the latest software and preparing for product launches - Using the cash registers and hand held devices to check customers out

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