Robert Justin Libert
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Sales Operations Data Analyst at TriNet
Mountain View, California, United States
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Résumé
Jobs
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Senior Data Analyst - Go-to-Market Business ApplicationsTriNetJul 2020 - Current (6 years 4 months)- Sales Operations AssociateEasyPostMar 2020 - Apr 2020 (2 months)●Layoff Related to COVID-19●
• Worked with sales management to develop and improve processes (Seller Performance, Top of Funnel, Sales Forecasting)
• Collaborated with Operations and Sales to identify and explore opportunities for sales process improvements and help drive enablement efforts.
• Served as a trusted partner by defining, tracking, and implementing business objectives, strategy, tactics, and processes that scale. - Content and Operations Analyst via AdeccoAdeccoJul 2019 - Jan 2020 (7 months)• Develop SOPs, both internal and external facing, that support operating efficiencies, improve data integrity, and help streamline the launch of new shopping-merchant partnership programs.
• Support the end to end process of merchants joining new shopping-merchant partnership programs.
• Capture feedback related to new programs and translate to tangible action items for continued program improvement
• Coordinate cross-functional discussions with operations, engineering, and project managers to improve ongoing content integration and address actionable improvement opportunities. - eCommerce Operations Analyst via AdeccoAdeccoJan 2018 - Jul 2019 (1 year 7 months)• Designed end-to-end data scrubbing process to ensure seamless onboarding and training of 30+ vendor agents resulting in a 50% increase in operating efficiency and a data accuracy rate of 95%+.
• Created operational flowcharts to root-cause customer outreach culpability to improve order quality and improve operational processes.
• Planned operational requirements for various volume/resource forecasting projects in SQL.
• Used operational analytics to improve merchant’s average parcel on-time performance by 3.7%
• Led weekly business reviews with Carrier Performance Managers to address U.S. 3PL (6 Carriers / 15 Delivery Markets) performance and strategically reduce average customer outreach by 2-3%. - Data Marketing Analyst Manager via CDIGoogleSep 2016 - Sep 2017 (1 year 1 month)• Managed, hired and trained a team of direct and indirect Data Marketing Analysts who supported various North American programs across sales, marketing, and engineering.
• Supervised and forecast daily opportunity distribution, lead quality control and lead capacity planning for North American markets.
• Developed cross-functional relationships across various stakeholders identifying project specific Key Performance Indicator (KPIs) and metrics for success.
• Expanded the project involvement of Data Marketing Analysts to other teams separate from initial contracts.
• Implemented and designed various Salesforce reports/dashboards to monitor ongoing project success and identify areas for improvement.
• Spearheaded we - Data Marketing Analyst via CDIGoogleApr 2015 - Sep 2016 (1 year 6 months)• Worked and collaborated with various stakeholders from the New Business Sales Program to support the ongoing growth of it's Pre-sales and Sales teams.
• Responsible for the identification and implementation of new strategies to uncover high caliber opportunities / leads for Google's AdWords Partnership program.
• Utilized Salesforce and Excel to identify trends, both subjective and non-subjective, resulting in the overall improvement of lead generation models utilized by engineering.
• Managed the working pipeline of 8+ Sales Representatives to ensure volume, efficiency and pipeline effectiveness were consistently optimized relative to their needs.
• Developed various documentation to help streamline lead generation ef - Field Event Associate at Netskope for AerotekNetskopeJan 2015 - Feb 2015 (2 months)• Responsible for making outbound calls to cold leads, prospects and customers inviting them to Marketing and Networking events
• Followed Netskope’s CRM processes to document the outcome of each call
• Generated RSVPs for field events to assure attendees were registered and notified of event details - Seasonal Support AssociateMacy'sNov 2014 - Jan 2015 (3 months)• Responsible for monitoring and fulfilling both online and in-store pickup orders for merchandise in an efficient/effective manner
• Maintained high customer service standards by answering questions relating to various merchandise and store related sales
• Analyzed priorities and responsibilities to increase productivity and organizational standards - Assistant Instructor / Team LeaderGalileo LearningJun 2014 - Aug 2014 (3 months)• Empowered 140 campers to embrace a growth mindset, innovation and creativity, to perform at a high level in a variety of majors (Web-Design, Go-Kart Builders, and Illuminated Arts)
• Facilitated team building exercises which maximized camper engagement and learning leading to 100% participation with challenging tasks
• Demonstrated leadership through teaching of material by taking initiative, adding additional responsibilities, and fostering personal/professional growth - Assistant Instructor / Team LeaderGalileo LearningJun 2013 - Aug 2013 (3 months)• Empowered campers to think outside of the box through innovation and creativity
• Facilitated a collaborative learning community that enhanced camper experiences
• Demonstrated leadership and unity through a variety of team building activities - ETeacher AssistantEscondido Elementary SchoolAug 2010 - Aug 2012 (2 years 1 month)Summer position helping teachers with classroom setup
• Coordinated computers within the classroom to provide students with interactive programs relating to math, reading, and typing activities
• Composed various assignment packets for teacher creating an efficient and effective learning environment
• Arranged math based lessons for small groups of students which promoted involvement in topics such as fractions and decimals
Education
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- bachelor, Bachelor of Arts (B.A.) Business AdministrationUniversity of Oregon Lundquist College of BusinessJan 2010 - Jan 2014 (4 years 1 month)
- Minor EconomicsUniversity of OregonJan 2010 - Jan 2014 (4 years 1 month)
- Palo Alto High Schoolpalo alto high schoolJan 2006 - Jan 2010 (4 years 1 month)