Juliano Messagi

A results-driven and strategic Senior Technical Program Manager with over 18 years of experience leading complex, global technology initiatives, from conception to delivery. My expertise spans mobile devices, applications, and ITSM solutions (SaaS and on-premise). I combine strategic vision with hands-on execution to effectively align technology, people, and business outcomes. I specialize in driving digital transformation and enhancing user experience by leading cross-functional, distributed teams across Brazil, China, and the U.S. I excel at developing and implementing highly complex projects in fast-paced, constantly evolving environments. Key Accomplishments & Technical Expertise: Managed Android and iOS architectures, optimized CI/CD pipelines, and implemented design systems that increased front-end efficiency by 30%. Drove large-scale ITIL-aligned process improvements, achieving a 95% reduction in ticket opening times and 90% less manual effort in system migrations. Guided clients to adopt OTRS Web Services APIs over legacy systems, resulting in a 160-day period of zero support escalations for a key client. Spearheaded the CMDB redesign for a major ISP customer in Brazil, which achieved a 95% reduction in ticket creation latency and restored 24/7 NOC operational stability. As a Scrum Master and Technical Consultant, I have supported clients worldwide, performing pre-sales demonstrations, full implementations, and system optimization ensuring measurable ROI and customer satisfaction. My leadership approach focuses on empowerment and accountability, fostering high-performing, agile teams that deliver predictable and impactful results. Core Skills: Program & Product Management • Agile / Scrum • ITSM Solutions (SaaS & On-Prem) • CI/CD Pipelines • Mobile Architecture (Android & iOS) • ITIL • Stakeholder Management • Data-Driven Decision Making • Power BI • Jira