Lead Teacher
Brighthorizons
Aug 2016 - Jun 2020 (3 years 11 months)
• Independently supervised students until colleagues' morning arrivals, retaining knowledge of all class schedules and curricula • Built strong relationships with clients through daily communication and consistent, personalized feedback; accommodated individual requests whenever possible • Wrote and edited internal and external copy, including training materials, templates for classroom documentation, newsletters, and weekly client emails • Assisted with administrative support, including front desk and phone coverage, staff mentorship, inventory tracking, and database management • Independently implemented and facilitated various programs and events, such as off-site trips, cultural celebrations, and the Scholastic Book Program