Agata Gonzalez
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Customer Success Manager
Burgos, Castile and León, Spain
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Jobs
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Customer Success ManagerQualifioOct 2023 - Current (3 years 1 month)My main responsibilities as a Customer Success Manager at Qualifio are: RETENTION - Facilitate the successful onboarding of new customers - Help customers in their daily usage of Qualifio platforms - Advise customers on how to achieve their acquisition, engagement and segmentation objectives with Qualifio platforms - Face-to face strategical meetings - Reduce churn rate and secure the current portfolio GROWTH - Conduct recurring business reviews, analysis & sessions - Define customer’s requirements for technical projects, drive adoption and anticipate future needs - Identify growth opportunities and achieve up-selling revenue target BUILD - Contribute to the development of the CSM methodology - Take part in the ongoing optimization of the C- SSales Development RepresentativeNov 2022 - May 2023 (7 months)Trainingym es el software de gestión para negocios de salud y actividad física que combina tecnología, metodología y 11 años de experiencia en el sector. Trainingym no sólo ofrece una solución tecnológica para mejorar la experiencia de los socios de forma eficaz y eficiente, sino que también proporciona a las empresas de salud y actividad física las estrategias necesarias para implementar una sólida estrategia de fidelización que ofrezca resultados. Mis principales responsabilidades como Sales Development Representative son: - Priorizar y gestionar eficazmente el pipeline de clientes potenciales para maximizar las oportunidades de negocio. o Prospectar y calificar a los clientes potenciales de marketing y ventas. o Identificar al responsabl
- Software Maintenance RepresentativeMathWorksJul 2019 - Mar 2021 (1 year 9 months)MathWorks Software Maintenance Service provides a cost-effective way to receive the latest upgrades to MATLAB and Simulink products, technical support available in 10 languages, add new products to your license, and manage licenses online. My main responsibilities as a Software Maintenance Representative were:
• Grow revenue through attaining or exceeding maintenance renewal revenue goals
• Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies o Proactively contact customers via phone, email to explain the benefits of continuing maintenance services o Educate customers on purchasing options via web store and consolidations o Identify and - Partner Support Representative - Partner Service DeliverySAPNov 2017 - Jul 2019 (1 year 9 months)Through strategic services, self-sufficiency assets and innovative channels of communication Partner Service Delivery help our Partners to maintain and reinforce their relationship with SAP. As a Partner Support Representative, I support prospective and existing SAP Partners in the EMEA region. - Member of the PartnerEdge Channel Helpline Team: day to day duties include answering PartnerEdge Helpline queries in relation to access, navigation and other issues related to their PartnerEdge program, in English and Spanish, via phone, email and live chat from Partners regarding administrative and operational aspects of their Partnership with SAP. Also helping colleagues within my department resolve partner queries or find the correct contact to
- Sales AssistantCircle KFeb 2017 - Aug 2017 (7 months)
Education
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- Universidad de Cantabria — Bachelor of Laws - LLB, LawUniversidad de CantabriaJan 2009 - Dec 2015 (7 years)