Lorraine King

VP People

Supermetrics

Mar 2025 - Current (1 year 6 months)

Director HR Business Partners + People Ops + People Programs

Supermetrics

Jan 2024 - Mar 2025 (1 year 3 months)

I built a global HRBP function from scratch, training, and mentoring two early-career HRBPs into trusted, business-facing partners for senior leaders. Launched the company’s first leader-level talent reviews, embedding a structured approach to succession, performance risk, and leadership capability. Elevated performance reviews at leadership level, leading calibration sessions with functional heads to drive stronger, fairer, and more consistent outcomes. Led a global benefits audit and compliance rollout across 10+ entities, strengthening core People Ops governance and implementing a global benefits partner to improve consistency, competitiveness, and operational clarity

Director of People & Culture

Axonista

May 2023 - Jan 2024 (9 months)

I set up and oversaw the running of the People Team at Axonista, where I led and drove the people strategy, employee experience, processes, and programs such as Performance Management and Development, Career Development, Employee Engagement, Manager Enablement and Development, and Talent Reviews, with a small but mighty team of 3 individuals.

Senior Manager People Operations

Axonista

Jun 2022 - May 2023 (1 year)

Senior Program Manager - Talent Management (Global)

Intercom

Apr 2020 - Jun 2022 (2 years 3 months)

My focus was on Global Program Design, Development & Implementation in the following areas: * Performance Management * Leader-Level Talent Reviews * Continuous Feedback * Employee Engagement * HR Technology Implementation

People Program Manager (Global)

Intercom

May 2019 - Apr 2020 (1 year)

My key focus was on Talent Programs, driving our ongoing people and talent programs at scale, with the goal of providing an outstanding employee experience. My key programs were: * Performance Management Process Improvements * Engagement Survey Management & Action Planning - (Full Annual Company Survey, Half-Yearly Pulse Check and Monthly eNPS)

People Business Partner

Intercom

Nov 2016 - May 2019 (2 years 7 months)

I was the founding HR Business Partner in Dublin, supporting the Go-To-Market functions in both EMEA & APAC.

HR Business Partner + (interim) Head of Customer Support

Chill Insurance

Jun 2016 - Nov 2016 (6 months)

I was the founding HR Business Partner, however due to key business priorities I was seconded into the role of Head of Customer Support where I lead a team of 6 Customer Support Managers in a function of 50 employees

Senior HR Business Partner at IBM

ManpowerGroup

Jul 2014 - Jun 2016 (2 years)

HR Business Partner at IBM

ManpowerGroup

Jul 2013 - Jul 2014 (1 year 1 month)

HR Business Partner - Google AdWords

Google

Feb 2012 - Jul 2013 (1 year 6 months)

HR Generalist - Google Maps

Google

Mar 2011 - Feb 2012 (1 year)

Google via CPL

HR & Recruitment Associate

OWJO

Oct 2010 - Mar 2011 (6 months)

Knowledge and Communications Team Manager

Vodafone

Oct 2005 - Oct 2010 (5 years 1 month)

Customer Service Team Manager

Vodafone

Jul 2002 - Oct 2005 (3 years 4 months)

Customer Support Representative

Vodafone

Oct 2000 - Jul 2002 (1 year 10 months)

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