Rama Khan

In my role as a front desk officer, my main responsibilities were to provide excellent customer service by greeting and assisting clients and visitors. I managed phone calls and emails, as well as handled reservations and bookings. Additionally, I was responsible for maintaining the cleanliness and organization of the reception area. I also managed the room service staff and addressing customer complaints to ensure guest satisfaction. Customer Service Representative at MICO, (Part time position) As a customer service representative at a global social media platform, my main role involves managing user complaints and inquiries through various communication channels such as phone calls, emails, and chat. I maintain accurate records of customer interactions using CRM systems and ensure timely follow-up to ensure their satisfaction. In handling customer complaints, I collaborate with cross-functional teams to resolve issues in accordance with the organization's standard operating procedures (SOP). Overall, my responsibilities include managing customer complaints and inquiries, maintaining records, utilizing CRM systems, and coordinating with different teams to ensure customer satisfaction and resolution of issues. Brand Manager and Co-founder - RohaxRama (closet) As the co-founder and brand manager at Rohaxrama Closet (www.rohaxrama.com), I have developed and implemented a comprehensive brand strategy and marketing plan. I oversee the brand's visual identity, ensuring consistency across all touchpoints, and manage its online presence, including the website and social media platforms. My focus is on driving brand awareness, enhancing customer engagement, and achieving sales growth. With a strong emphasis on delivering a compelling brand experience, I work towards positioning Rohaxrama Closet as a successful and recognized brand in the industry.