Anatoly Kidder

Salesforce Administrator

SageSure

May 2025 - Current (1 year 5 months)

• Collaborate with the loyalty marketing managers to design and implement Salesforce functionalities tailored to user needs.
• Conducted regular audits of system integrations, ensuring alignment with business goals and customer expectations.
• Enhanced Salesforce Core (Sales Cloud) by implementing flows, dashboards, and custom objects, improving user experience and efficiency.
• Managed deployment of configurations between Salesforce Sandbox and Production environments, ensuring seamless transitions.

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Salesforce Architect (Volunteer)

Jccmb

Apr 2024 - Current (2 years 6 months)

Configured the Salesforce Maps to deliver goods/gifts with the optimized routing for location data visualizations, live location tracking, and route optimization.

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Salesforce Developer

Gentle Journey (GJ)

Sep 2024 - Apr 2025 (8 months)

Manage/Configure Box for Salesforce, Authenticate & Box Content Mapping with flows & SOQL. Implemented Salesforce Consumer Goods Cloud for Gentle Journey retail execution, inventory tracking, and customer engagement. Building dynamic Salesforce UI, using JavaScript controllers, Apex controllers, and event-driven architecture with LWC. With Einstein Copilot. I assisted users in sales by providing AI-generated responses, insights, and workflow automation.

Salesforce Architect

BPM LLP

Apr 2024 - Sep 2024 (6 months)

helped me get this job

Solutions Architect

Advanced Technology Group

Feb 2023 - Apr 2024 (1 year 3 months)

Implemented Salesforce Maps and Sales Territories to automate territory assignments and track performance. Optimized Service Cloud operations by leveraging Agentforce AI for real-time recommendations, intelligent case routing, and automated agent responses. Analyzed Agentforce metrics to refine automation strategies and improve case resolution rates. Automated license and permit approval workflows, implemented dynamic field updates and email notifications, improving efficiency and customer experience. Configured Salesforce Service Cloud chatbots, designed intent-based conversational flows, and integrated bots with Salesforce Knowledge and CRM records for web chat and social messaging apps. Increased community engagement by 40% by streamlini

Solutions Architect

Accenture

May 2021 - Dec 2022 (1 year 8 months)

Implemented Salesforce.com Communities and on-board users utilizing standard profiles and objects. Led large cross functional teams of company to successfully deliver ecommerce projects. Communicated with International project managers, clients, and developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing, and deployment. Run projects with Agile, Waterfall and Hybrid methodology models and Test-driven development. Implemented OOTB Salesforce and Vlocity products (Data Raptors, Cards) to satisfy customer requirements for a large Health Cloud customer to collect patient details

Salesforce Solution Arhitect/Sr. Manager

Advanced Technology Group, a Cognizant Company

Nov 2019 - Apr 2024 (4 years 6 months)

• Implemented Salesforce.com Experience Cloud for Partner communities for Manufacturing Cloud.
• Automated Marketing Cloud with processes to set up Campaigns. Created customer tracking capabilities based on client interactions across channels, including email, social media, and the web.
• Automated Service Cloud for Case routing, Set up Asset and Order Management Cloud with CTI Telephony Integration.
• Set up the Salesforce Financial Cloud with a Sales Engagement App and built Cadences to guide sales reps through handling different types of prospects.
• Managing Project roll and translating business requirements into Salesforce

Relationship Director

Quinn Emanuel

Nov 2019 - Apr 2021 (1 year 6 months)

Managed Global CRM Data Transformation project. Run Salesforce CRM implementation through all project phases and product development process including discovery/definition/build/test/deploy. Achieved 85% of the time saved in Legal PFPs production and an increase in 70% sales. Finalized designs with Leadership team and stakeholders to complete business requirements. Reviewed SOW and financial statement with vendors and regarding CRM approach for project components. Developed and presented Project Kickoff and Sprint deployments to Steering Committee. Managed Rest API integration between Salesforce and 3E Elite Accounting system. Managed the design of the LWC wizard by extracting data and generation RFP responses with Conga Composer. Managed I

Solutions Architect

Tata Consultancy Services

Feb 2017 - Aug 2019 (2 years 7 months)

Spearheaded pre-sales activities and cultivated strong relationships with key partners in the Salesforce ecosystem, including AppExchange vendors and consulting partners, driving business growth and strategic alignment. Developed and executed a comprehensive CRM roadmap, including end-to-end design, stabilization, and seamless integration with third-party systems, ensuring high-impact solutions and optimal performance. Increased deal conversion rate by 25% due to strategic pre-sales activities through effective pre-sales engagement and strong partner relationships. Conducted in-depth assessments of system architecture health, implementing, deploying, and supporting CRM solutions integrated with Supply Chain and CPQ systems, enhancing operat

Salesforce Solution Arhitect/Sr. Manager

Tata Consultancy Services

Feb 2017 - Aug 2019 (2 years 7 months)

• Drove the initialization and growth of the CRM and Integration team and the strategic vision and delivery of the global CRM programs. Including a holistic view of the (B2B and B2C) relationship management, global supply, business development, marketing automation, and internal operations.
• Built SaaS integration across several HR/Financial systems, CRM, and other products.
• Built the design and re-configured Informatica Cloud for Inbound Integration into Service & Sales SalesForce.com cloud. Analyzed, proposed, and delivered the solution for the Database to consolidate reservation records for the best ROI-effective solution. Re-desig

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Solutions Architect

IBM Global Business Services

Sep 2010 - Dec 2016 (6 years 4 months)

Reduced data processing times by 30% through the integration of Informatica Cloud into Salesforce Service Cloud as technical and functional manager, driving successful configurations and creating detailed functional specifications. Provided expert guidance in CRM optimization, delivering tailored communications, training, and ongoing support to clients, ensuring enhanced system utilization and satisfaction. Managed cross-functional teams, including business clients and IT consultants, to drive decision-making and deliver impactful CRM solutions. Developed comprehensive Call Center technical requirements and specifications, supporting the successful execution of full project lifecycle initiatives.

Salesforce Solution Arhitect/Sr. Manager

IBM

Sep 2010 - Dec 2016 (6 years 4 months)

• Drove configurations and functional specification documentation and provided expertise in implementing Salesforce.com applications and integrations with 3rd party vendors.
• Built Custom Application on App Cloud for management to control all the aspects of a conferences, sessions, speakers, hotels, etc., (Data model, Apex classes, SOQL, Visualforce Pages, integration with Google Maps, all unit tests for production roll out.). Built ongoing integration between SalesForce.com and Informatica Cloud services.
• Conceptualized CRM Business Strateg

Manager

Accenture

Nov 2007 - Sep 2010 (2 years 11 months)

• Conceptualized Management of CRM operations, CRM Roadmap, resources, Integration, and design of systems.
• Run Business requirement-gathering, configuration, and Architecture designs.
• Built Oracle OnDemand application for NY City School District

Senior Manager Business Operations

Bearingpoint

Jul 2002 - Nov 2007 (5 years 5 months)

• Drove European Customs Agency by Enforcing CMMI Integration practices.
• Built Call Center CRM design for the Michigan Department of State (Driving Information Center).
• Drove the rollout of Nextel/FCC 800 MHz Transition Administration with the conversion of 800 MHz Radio Frequency to resolve radio interferences in the 800 MHz spectrum band. Led Integration solution with Universal Licensing System (FCC ULS) and applications business layer through Scribe Insight for Microsoft CRM.
• Drove entire cycle application Integration process with Siebel/webMethods/SAP R3
• Led CTI integration between Cisco ICM and Siebel Communication channels for Screen pops
• Built the complex Oracle Configuration of Pricing Models (CPQ)

Lead Programmer/Developer

Aerotek

Jun 1998 - Sep 2000 (2 years 4 months)

• Drove Authored end-user documentation, workflow diagrams, user procedures, installation procedures, training materials, and FDA certification documentation.
• Led high-level prototype architecture for Documentum solution with Document E-Content Server, Documentum Right site, and Intranet Clients.
• Built prototype system for over 200 users, using Documentum Web Development Kit, ASP, DFC Classes, HomeSite, and Oracle Database with Microsoft IIS.
• Drove Pharmaceutical Distribution Samples Tracking System to score djustments of the drug distribution system and FDA certification documentation.
• Drove Systems conversion of Financial Services Application.
• Built CTI deliverables in client project plans.
• Led Pr

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International Lead Coordinator

ARIES INTERNATIONAL FREIGHT LIMITED

Jun 1992 - Dec 1997 (5 years 7 months)

• Led the Audit Management for International Freight Forwarding documentation of worldwide Commercial shipments.
• Supervised the import and export of Ocean and Air logistics compliance of all regulated government agencies, including DOT, The Bureau of Export Administration, and the U.S. Customs Rules. Standardized the record-keeping process of all documents related to the supply chain process.
• Conceptualized all phases of import/export and off-shore shipments of products from the place of origin to the point of delivery.
• Drove standardized procedures designed to minimize and eliminate standard practices as failures of compliance. The goal is to elevate the level of compliance through all functional departments.
• Bu

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Anatoly Kidder

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