John D

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Senior Salesforce Administrator

Apr 2024 - Current (2 years 6 months)

Property Access Made Simple - Leveraged AI to create Apex triggers and refactor Apex classes - Integrated Salesforce with Slack to create celebratory posts and alerts in custom channels - Fixed the integration between Salesforce and Shopify through the Mesa application to properly import orders and create new opportunities - Developed a custom round robin process to distribute new leads - Created a custom quotas and forecasts intake process - Collaborated with other team members to enhance Salesforce and remove technical debt - Utilized the CRM Analytics for Slack app to provide daily opportunity dashboard updates to custom channels - Troubleshooted integration issues between Salesforce and other connected applications SKILLS: Salesforce Ad

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Senior Salesforce Administrator

Oct 2022 - Oct 2023 (1 year 1 month)

Building trust in blockchains - Migrated existing record pages to Dynamic Forms while also reducing the need for extra validation rules - Maintained and updated integrations between Salesforce and NetSuite/SkillJar through Workato - Created a Workato recipe that integrated Slack and Salesforce that increased RevOps’ visibility into open requests - Worked in an Agile environment and collaborated with different teams to gather requirements, develop user stories, test new enhancements, and communicate deployment to production - Developed Screen Flows to help users easily update information regarding Advanced Approvals - Updated CPQ Approval Rules to account for new business criteria - Utilized various third party apps like DocuSign, Fullcast,

Sr. Business Ops & Salesforce Administrator

Delinea

Apr 2021 - Sep 2022 (1 year 6 months)

Proven leader in Privileged Access Management - Developed new automations using Flow and Apex - Cultivated relationships with outside consultants to enhance Service and Experience Cloud - Due to merger activities, debugged and modified existing Apex code, custom metadata, and custom settings to match current and future business needs including lead routing - Created Visualforce pages to improve efficiency for the sales team and reduced the time it takes to process orders - Tested and integrated third party applications from the AppExchange - Worked with multiple teams to address issues related to merger activities - Collaborated with different user bases to ensure KPIs were being shown via reports, dashboards, and list views - Provided supp

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Manager, Business Analytics & CRM

Feb 2017 - Mar 2021 (4 years 2 months)

The official Destination Marketing Organization for the United States - Spearheaded the effort to move the company to Salesforce Lightning then equipped the users with the necessary tools to adapt to the new interface - Created Apex Triggers to prevent the insertion of duplicate records - Built custom reports and dashboards for multiple teams - Created custom objects based on business needs - Data maintenance and quality assurance - Automated business processes via Flow, Process Builder, Workflow - Managed multiple outside vendors to integrate Salesforce with various external systems - Provide training and support documentation for current and new users across the globe - Instituted sharing rules and permission sets to provide proper access

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Market Research Analyst

Jul 2013 - Jan 2017 (3 years 7 months)

One of the top IT contractors for the Department of Veterans Affairs - In charge of maintaining Salesforce.com as the company’s System Administrator - Authored a release roadmap to increase functionality to the company’s Salesforce instance by using knowledge gained through meeting with various stakeholders - Revamped the sales process to ensure clarity between all functional teams - Created documentation and how-to guides and provided training meetings for newly designed implementations - Designed workflows and validation rules to ensure business processes were being correctly applied - Developed custom Visualforce pages and configured the Salesf

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Social Media Manager

Five Brothers Trading Company

Apr 2013 - Feb 2014 (11 months)

Leading seller of Japanese pachinko and pachislo machines in the United States - In charge of researching, building, and growing the company's entire social media brand by utilizing various social networks through the HootSuite CMS and other online forums - Tested and analyzed social media and Google AdWords marketing campaigns - Maintained constant contact with the home office in Osaka, Japan via communication in both English and Japanese - Packaging and shipping of pachinko and pachislo machines from company warehouse to customer base

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Marketing Intern

Mar 2011 - Jun 2011 (4 months)

- Promoted advertising space to over 60 affiliate websites to attract online traffic by researching popular blogs and offering an incentive-based revenue model - Established B2C marketing procedures via an aggressive social media campaign that analyzed trending Twitter popularity and directed potential clients to the company’s proprietary sites - Promoted advertising space to over 60 affiliate websites to attract online traffic by researching popular blogs and offering an incentive-based revenue model - Established B2C marketing procedures via an aggressive social media campaign that analyzed trending Twitter popularity and directed potential clients to the company’s proprietary sites

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Business Development Intern

Dec 2010 - Feb 2011 (3 months)

Fast-growing online marketplace specializing in exclusive and rare Japanese retail goods to meet global demand - Leveraged personal expertise in local pop culture and fashion to identify trendy items that became the site's bestsellers, resulting in approximately 300,000 JPY of revenue in only three months - Spearheaded a commercial viral video series introducing worldwide customers to FlutterScape by managing the creative character design process and coordinating filming logistics

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Business Operations Manager

CaptivateIT, LLC

Oct 2007 - Aug 2010 (2 years 11 months)

Online marketing company focusing on new application development for web and mobile advertising - Orchestrated all aspects of the start-up’s financial operations, including meeting payroll schedules on a timely basis, filing regulatory tax documentation, and following up on client invoices to ensure receivable payment - Managed all affiliate marketing, CPC, CPM, and SEM campaigns by performing statistical analysis on data procured from both the company’s own proprietary ad server and partners’ sites - Supervised a team of three programmers to manage project deliverables of system upgrades and site enhancements - Eliminated inefficiencies in sourcing clients by identifying key suppliers and bypassing intermediaries, thereby reducing customer

Ocean Export Agent

Panalpina

Jun 2005 - Oct 2007 (2 years 5 months)

Global firm responsible for providing logistical support and supply chain management across a worldwide network - Coordinated all logistics for ocean export shipments from origin to destination - Resolved issues and managed communications between clients, U.S. Customs, and the firm's internal documentation processing department while ensuring operational excellence, high productivity, and customer satisfaction - Tailored individual shipment price quotes based on customer, size, and destination to achieve maximum profit margin while still maintaining long-term client relations

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John D

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