Juan Pieschacon

Account Manager

SOFTSWISS

Mar 2025 - Current (1 year 7 months)

º) Manage a portfolio of 50–150 active clients using LICA CRM, ensuring retention, engagement, and continuous account activity.

º) Serve as the primary point of contact for customers, maintaining long-term relationships and trust.

º) Support customer deposits and platform usage with direct impact on company revenue.

º) Identify risks of churn and take action to protect recurring income.

º) Maintain detailed customer data and activity tracking to support performance and forecasting.

Operations & Growth Associate

CeleBreak

Jan 2025 - Apr 2025 (4 months)

º) Worked directly with the CEO to support daily business operations, recruiting, and customer management in a fast-growing sports-tech startup.

º) Led end-to-end recruiting, including sourcing, screening, interviewing, and hiring with final CEO approval.

º) Managed relationships with paying users, collecting feedback, resolving issues, and improving customer experience.

º) Made independent operational decisions across hiring and customer engagement, supporting the company’s growth and stability.

Recruiter

Solvo Global

Sep 2024 - Jan 2025 (5 months)

º) Recruited and screened candidates for homecare and healthcare staffing roles using CRM and ATS platforms.

º) Managed candidate pipelines, interview scheduling, and hiring workflows to support high-volume recruitment.

º) Coordinated with hiring managers and candidates to ensure smooth and fast placements.

º) Maintained accurate candidate data and hiring records.

Banking Specialist

Webhelp

Sep 2022 - Sep 2023 (1 year 1 month)

º) Provided bilingual technical and customer support for banking users in a regulated, high-trust environment.

º) Managed customer accounts, transactions, and system issues, ensuring accuracy and data integrity.

º) Handled sensitive financial and personal information, maintaining strict confidentiality and compliance.

º) Improved overall customer satisfaction by 25% through fast and reliable issue resolution.

º) Maintained detailed customer records and system updates using internal platforms and CRM-style tools.

Customer Support Specialist

Accedo Technologies

Sep 2021 - Dec 2021 (4 months)

º) Provided bilingual customer support across multiple channels in a high-volume, performance-driven environment.

º) Resolved complex customer issues while maintaining high satisfaction and retention metrics.

º) Achieved 95% positive customer feedback by delivering fast, accurate, and reliable resolutions.

º) Reduced resolution times by improving case handling and prioritization.

º) Built long-term customer trust through clear communication and problem ownership.`

S

Manager

Social Food

Oct 2020 - May 2021 (8 months)

º) Led daily operations, staff performance, and administrative processes.

º) Supervised personnel and ensured service quality and operational efficiency.

º) Implemented problem-solving and decision-making strategies to improve business performance.

º) Supported financial and operational decision-making to improve overall business performance.

º) Implemented operational and workflow improvements to increase efficiency and reduce errors.

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Juan Pieschacon

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